Shelly Haseldine
Ceduna
Summary
I have worked in a range of environments and roles - including receptionist, field officer, care taker and customer service. I have a good ability to create and maintain meaningful and professional relationships with clients and other services. I maintain a professional demeanour within the office and in the community.
History of performing well under pressure and accomplishing successive assignments with high accuracy. Experienced in fast-paced environments and adapts well to changing situations.
Overview
6
6
years of professional experience
Work History
Project Officer, Community Partner
SNAICC - National Voice for Children
05.2024 - Current
- Developed and deepened relationships with key stakeholders and community of.
- Facilitated successful project outcomes by maintaining open lines of communication among team members, stakeholders, and senior management.
- Developed and managed a community of practice to facilitate knowledge sharing and professional development among members. Organized regular meetings, workshops, and networking events to drive engagement and collaboration.
- Coordinated complex travel itineraries, including flights, ground transportation, and accommodations, for executives and staff. Utilized travel management systems to secure optimal arrangements and negotiate competitive rates.
- Worked closely with cross-functional teams to gather information and insights for report preparation. Coordinated with team members to ensure coverage of relevant topics.
Assessment Administration Officer
Aboriginal Family Support Services
11.2023 - 12.2023
- Organised trainings for clients and colleagues
- Completed petty cash requisition and expenditure requests
- Wrote case notes
- Filing and archiving
- Aided colleagues, managers, and customers through regular communication and assistance.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
Assessment Administration Officer
Aboriginal Family Support Services
10.2023 - 12.2023
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Organised trainings and meetings for carers and staff members.
- Evaluated clients needs and feedback to drive product and service improvements.
- Assisted with the carer assessment processes
Safehouse Caretaker
Centacare
05.2023 - 10.2023
- Developed relationships with clients.
- Ensured clients were comfortable and all their needs were met.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Communicated with on-call staff members.
Field Officer
Aboriginal Legal Rights Movement
03.2022 - 03.2023
- Provide clients with a basic understanding of the legal system and their rights.
- Assist clients who have been arrested.
- Record information regarding the clients charges, their next court date and follow up any questions or concerns.
- Communicate with lawyers based in Adelaide regarding client information.
- Assist clients with organizing their fine repayments.
Receptionist
Aboriginal Legal Rights Movement
05.2021 - 03.2022
- Greeted incoming visitors and clients professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
Customer Service Cashier
KFC Hindley Street
12.2020 - 05.2021
- Resolved customer complaints and maintained clean and tidy checkout area.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Used POS system to enter orders, process payments, and issue receipts.
Administration Officer
Aboriginal Drug And Alcohol Centre
11.2019 - 02.2020
- Interpreted management directives to define and document administrative staff processes.
- Decreased corporate costs by researching pricing, ordering and maintaining office equipment.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Established positive working relationships with colleagues, manager and clients through regular communication and effective anticipation of needs.
- Provided administrative support, including processing purchase orders and service contracts.
School-based Traineeship
Bupa
04.2018 - 11.2019
- Through this traineeship I earned a Business Cert |||
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Increased customer satisfaction by resolving insurance policy issues.
- Greeted customers as they entered the store.
Education
Bachelor of Health Science - Speech Therapy
Charles Darwin University
2028
High School Diploma -
Westminster School
2019
Skills
- Telephone etiquette
- Computer literacy
- Interpersonal skills
- Microsoft Office Skills
- Project Management
- Project Scoping
- Stakeholder Relations
- Presentation Skills
Timeline
Project Officer, Community Partner
SNAICC - National Voice for Children
05.2024 - Current
Assessment Administration Officer
Aboriginal Family Support Services
11.2023 - 12.2023
Assessment Administration Officer
Aboriginal Family Support Services
10.2023 - 12.2023
Safehouse Caretaker
Centacare
05.2023 - 10.2023
Field Officer
Aboriginal Legal Rights Movement
03.2022 - 03.2023
Receptionist
Aboriginal Legal Rights Movement
05.2021 - 03.2022
Customer Service Cashier
KFC Hindley Street
12.2020 - 05.2021
Administration Officer
Aboriginal Drug And Alcohol Centre
11.2019 - 02.2020
School-based Traineeship
Bupa
04.2018 - 11.2019
Bachelor of Health Science - Speech Therapy
Charles Darwin University
High School Diploma -
Westminster School
Similar Profiles
Jess DavisJess Davis
National Director, SNAICC Community Partners Team at SNAICC – National Voice for Our ChildrenNational Director, SNAICC Community Partners Team at SNAICC – National Voice for Our Children
FLORIN PADUREANFLORIN PADUREAN
Freelance site engineer at -Freelance site engineer at -
Emmanuel GharteyEmmanuel Ghartey
Electrician at -Electrician at -
Shane StockerShane Stocker
Mechanical Maintenance Technician at Iluka ResourcesMechanical Maintenance Technician at Iluka Resources
Leshanti ColemanLeshanti Coleman
Cafe Worker at The Mint Bush CafeCafe Worker at The Mint Bush Cafe