Shereen Al-Bezri
Jeddah,02
Summary
Accomplished in enhancing company visibility and improving client satisfaction, I leveraged exceptional organization and strong decision-making at Al-Hamraa International School. Skilled in office administration and adept at fostering community partnerships, I consistently exceeded sales targets, achieving a notable increase in client retention and stakeholder engagement.
Overview
14
14
years of professional experience
Work History
Public Relations & Executive Secretary
Al-Hamraa International School
02.2018 - Current
- Collated and distributed agendas and minutes for all executive meetings.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Organized and updated schedules for executives.
- Answered high volume of phone calls and email inquiries.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed internal, external, and crisis communications.
- Produced and distributed internal and external communications.
- Enabled community partnership and communication with internal stakeholders.
- Served as an ambassador for the organization at community events, building awareness and fostering partnerships with local stakeholders.
- Initiated partnerships with community organizations to increase visibility and strengthen alliances within the community.
- Initiated partnerships with community organizations, connecting students with valuable resources and learning opportunities outside the classroom setting.
Operations Manager
Medpoint - Sheikha Nora Al-Khalifa
08.2015 - 12.2017
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Collaborated with sales and marketing teams to promote events effectively, driving increased ticket sales and attendance.
- Established strong relationships with key stakeholders including clients, vendors, venues, and local authorities.
- Improved event efficiency by streamlining operations and implementing new processes.
- Increased overall client satisfaction through consistent communication and proactive problem-solving during the planning process.
- Supervised a team of event staff, providing guidance and direction to ensure high levels of performance and customer satisfaction.
Sales Manager
Gold's Gym
01.2014 - 04.2016
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Executive Sales Manager
Jean Louis David
12.2012 - 09.2014
- Increased sales revenue by consistently meeting and exceeding sales targets through effective client relationship management.
- Collaborated cross-functionally to ensure seamless communication between departments for optimal customer satisfaction.
- Built a strong referral network through exceptional service delivery, resulting in a consistent flow of new leads from satisfied clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Training Consultant
Wall Street Institute
01.2011 - 12.2012
- Improved student performance by defining clear goals and communicating performance metrics.
- Enhanced employee performance by developing and implementing customized training programs.
- Provided constructive feedback on participant performance during workshops, enabling attendees to refine their skills effectively possession.
- Cultivated relationships with stakeholders, ensuring clear communication of expectations and progress updates throughout the training process.
- Consulted with organization management to assess needs and plan improvements.
Education
English Diploma - English Language And Literature
Arab Open University
Jeddah07-2013
Skills
- Office administration
- Document preparation
- Exceptional organization
- Documentation and reporting
- Guest relations
- Schedule management
- Time management expertise
- Report preparation
- Calendar management
- Research
- Event coordination
- Travel arrangements
- Travel coordination
- Travel planning
- Meeting support
- Minute taking
- Strong decision-making
- Advanced multitasking
Timeline
Public Relations & Executive Secretary
Al-Hamraa International School
02.2018 - Current
Operations Manager
Medpoint - Sheikha Nora Al-Khalifa
08.2015 - 12.2017
Sales Manager
Gold's Gym
01.2014 - 04.2016
Executive Sales Manager
Jean Louis David
12.2012 - 09.2014
Training Consultant
Wall Street Institute
01.2011 - 12.2012
English Diploma - English Language And Literature
Arab Open University
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