Sherif Ahmed Hamdy

Reservations and receptionist

Om Kolthoom Hotel

Zamalek, Giza

07.2018 - 06.2023

Collaborated closely with other departments; ensured seamless service standards were met throughout each guest's stay.
Processed confidential documents such as passports and credit card details safely; upheld strict compliance with data protection regulations.
Performed end-of-day duties such as balancing cash drawers and preparing night audit reports diligently; maintained impeccable records of daily transactions.
Managed reservation requests to enhance guest satisfaction.
Streamlined reception procedures for improved efficiency.
Facilitated smooth check-ins by effectively managing front desk operations.
Coordinated with housekeeping staff, ensuring immaculate room conditions upon guest arrival.
Handled phone inquiries promptly, delivering excellent customer service.
Resolved customer complaints swiftly to maintain positive reputation.
Communicated with guests to confirm bookings, providing peace of mind and clarity over reservations details.
Trained new employees on reservation system usage for efficient onboarding process.
Maintained calm demeanour during peak hours, ensuring smooth workflow and high-quality customer service delivery.
Processed payments accurately by adhering strictly to company's financial policies and procedures.
Handled walk-in enquiries adeptly; provided detailed information about the available services and amenities.
Provided local attraction and event information for enhanced hotel stays.
Recorded guest account activity to produce accurate bills upon departure.
Instructed maintenance staff to service rooms with known issues.
Coordinated housekeeping staff to prepare rooms for guest arrivals.
Greeted and checked-in guests promptly and professionally.
Applied upselling strategies to achieve revenue increase through car hire and tour bookings.
Identified and engaged prospective business clients to increase corporate bookings.
Processed payments and online bookings with zero error.
Acted as first point of contact for customers to resolve potential issues with reservations.
Greeted customers with warmth and enthusiasm for faultless front-of-house service.
Conducted calls professionally and politely to maintain excellent service standards.
Maintained a well-organised reception area; established a welcoming environment for guests.
Supported team by demonstrating respect and willingness to help.