Sherif Aly Mohamed Aly
Cairo ,Egypt
Summary
Experienced professional with a solid background in MS Excel, MS Word, and PowerPoint, complemented by high knowledge of Internet facilities and proficiency with Micro Systems. Demonstrates strong organisational, leadership, and customer service skills, with a proven track record in maintaining quality and service standards while maximising profits. Adept at creating sales programmes and employee incentives to boost revenue, organising special events, and controlling payroll and equipment costs. Skilled in budgeting, labour cost control, and human resources functions including interviewing, evaluating, discipline, and termination. Committed to developing formal training plans and conducting on-the-job training sessions to ensure staff meet service and safety standards.
Overview
33
33
years of professional experience
2001
2001
years of post-secondary education
1
1
Certification
Work history
Operation Director
Cenomi Retail Group
Riyadh , Saudi Arabia
01.2016 - 01.2025
- The brands under my supervision: Cinnabon, Subway, Crepeaffaire, Café Di Classe, Kahve Dunyasi, Caban, Secret, Jamba Juice
- Develop and implement strategic plans to optimize operational efficiency
- Set goals and objectives to improve productivity, reduce costs, and increase profitability
- Forecast and manage budgets to ensure operations are within financial targets
- Oversee the daily operations of various departments or teams
- Lead and manage operational teams to ensure they meet key performance indicators (KPIs) and deliver high-quality results
- Provide training, guidance, and support to staff to enhance performance
- Identify and implement process improvements to streamline operations
- Evaluate and enhance operational workflows, systems, and procedures for better efficiency
- Ensure the effective allocation of resources, including staff, equipment, and technology
- Manage inventory, procurement, and logistics to support operational needs
- Communicate with senior management to provide updates on operational performance and key challenges
- Prepare reports and presentations related to operational metrics, performance, and improvements
- Work closely with customer service teams to ensure that client needs are met, and satisfaction levels are high
Operation Manager
United Beverage & Food (UBF)
New Cairo, Egypt
04.2008 - 01.2016
- Supervise The Food and Beverage Preparation and Service
- Responsible for directing the operation of our Franchise According to the Company Standard
- Control Stocks for use in the outlets to ensure Service requirements are met and adequate supplies are available for day-to-day operation
- Ensure that all outlets’ staff is knowledgeable
- Supervises the day-to-day functioning of all outlet’s employees
- Ensure that all set-ups are in accordance with required standards / requests
- Responsible on daily basis submit the overtime sheets and staff forecast to effective and cost-conscious service coverage at all times
- Ensure that catering staff is familiar with sequence of service standards to better sell the facilities
- Will supervise the control of equipment including linen, operating equipment handling and storage
- Ensure that adequate supplies are available for the day-to-day requirements
- Ensure all the displays are well set up and according to standards
Area Manager
Tropicana for Projects
Cairo, Egypt
07.2006 - 01.2008
- Company Overview: The Alain Lenotre names are well known worldwide for upscale French gastronomy
- Responsible for directing and supervising the operation of our extensive operation
- Ensure at all times that our restaurants and events are in accordance with the company standards
- Supervises the day-to-day functioning of all restaurant employees
- Ensure that all set-ups are in accordance with required standards / requests
- Controls stocks for daily use in outlets to ensure service requirements are met
- Responsible on daily basis submit the overtime sheets and staff forecast to effective and cost-conscious service coverage at all times
- Ensure that catering staff is familiar with sequence of service standards to better sell the facilities
- Will supervise the control of equipment including linen, operating equipment handling and storage
- Ensure that adequate supplies are available for the day-to-day requirements
- Ensure all the displays are well set up and according to standards
- The Alain Lenotre names are well known worldwide for upscale French gastronomy
Restaurant Manager
Tricon Corp. (KFC)
01.1999 - 01.2006
- Managed all pre-opening activities, including orders for food, supplies, staffing, and monthly/weekly inventory
- Led the hiring and training processes, implementing operational systems to ensure smooth store operations
- Held full responsibility for the restaurant's financial performance, ensuring profitability and cost control
- Consistently exceeded all franchise requirements set by KFC, maintaining high standards of service and operational excellence
- Trained and developed over 25 employees and managers within the region, contributing to a strong, well-trained team
Store Manager
Pizza Hut
01.1995 - 01.1999
- Managed employee scheduling to ensure optimal staffing levels for efficient store operations
- Oversaw the home delivery operations, ensuring timely and accurate deliveries to customers
- Played a key role in the opening of two new stores, contributing to their set-up and initial operations
- Conducted in-store training for new and existing employees, ensuring consistent service standards and operational efficiency
Crew Leader | Store Manager
McDonald’s Egypt
01.1992 - 01.1995
- Started as a Crew Leader and was promoted to Store Manager for exceptional performance and leadership
- Completed the Management In-Training program, gaining a strong foundation in restaurant operations, team management, and customer service
- Contributed to the successful opening of the first drive-thru McDonald's store in Egypt, playing a significant role in its setup and operations
Education
Food and Service Management Diploma -
TDH (Texas Department & Health)
Commercial Technical Institute - Department Finance
Commercial Technical Institute
Cairo 09.1991 - 06.1993
Skills
- Solid background working on MS Excel, MS Word, and PowerPoint
- High knowledge of Internet facilities
- Good with Micro Systems
- Experience working in a multi cultural environment
- Inspect and maintain the food and beverage outlets daily to ensure high food quality and cleanliness
- Maintain established quality and service standards while maximizing profits
- Create sales programs and employee incentives to boost outlets revenues
- Organize special events in the restaurants
- Control payroll and equipment, sales and costs
- Budgeting and controlling labor costs
- Strong organizational skills
- Strong verbal and writing communication skills
- Strong leadership and customer service skills
- Good communication skills and the ability to communicate on all levels
- Develops formal training plans and implements on-the-job training sessions for restaurant and sales employees
- Constantly evaluate and retrain staff to ensure service and safety standards are up to par
- Ability in all facets of Human Resources nature interviewing, evaluating, discipline, termination
Certification
I hereby certify that the above information given by me is true and up to date.
Custom
Upon Request
Personal Information
- Place of birth: Cairo, Egypt
- Date of birth: 09/01/69
- Nationality: Egyptian
- Marital status: Married
Timeline
Operation Director
Cenomi Retail Group
01.2016 - 01.2025
Operation Manager
United Beverage & Food (UBF)
04.2008 - 01.2016
Area Manager
Tropicana for Projects
07.2006 - 01.2008
Restaurant Manager
Tricon Corp. (KFC)
01.1999 - 01.2006
Store Manager
Pizza Hut
01.1995 - 01.1999
Crew Leader | Store Manager
McDonald’s Egypt
01.1992 - 01.1995
Commercial Technical Institute - Department Finance
Commercial Technical Institute
09.1991 - 06.1993
Food and Service Management Diploma -
TDH (Texas Department & Health)
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