Sheroug Ramadan
Marketing And Sales Specialist
Riyadh,01
Summary
Proven Marketing and Sales Specialist with a track record of enhancing sales revenue through strategic planning and strong client relationships, notably at Alfa Trading Enterprise. Expert in account management and customer care, demonstrating exceptional telemarketing expertise and product knowledge. Achieved consistent customer satisfaction and loyalty by resolving concerns with empathy and efficiency.
Overview
8
8
years of professional experience
Work History
Marketing and Sales Specialist
Alfa Trading Enterprise
02.2018 - 05.2023
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Increased sales revenue by developing and implementing strategic sales plans.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
Call Center Agent ,and Sales
Orbir Road
12.2015 - 12.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Call Agent
Zain Sudan
12.2014 - 12.2015
- Built strong customer relationships with empathetic communication and active listening skills.
- Managed time effectively between inbound calls and follow-up tasks, ensuring all responsibilities were addressed daily.
- Maintained high call quality standards by adhering to company guidelines and protocols.
- Delivered prompt assistance to customers via email and chat support channels when needed, expanding avenues for resolution.
Education
Course - Mangment of Foreing Organization And Humanitarian
Maaref Traning Platform
Sudan09.2024
Course - Sales And Marketing
Attractive Tranining Center
Sudab08.2024
Diploma - Nursing Program
German Board
Sudan12.2023
DIploma - Computer Science
Gate Way
Sudan ,khartoum10.2014
Bachelor's - Faculty of Forestry
University of Khartoum
Sudan,khartoum09.2013
Skills
Account management
Languages
Arabic
Advanced (C1)
English
Upper intermediate (B2)
Timeline
Marketing and Sales Specialist
Alfa Trading Enterprise
02.2018 - 05.2023
Call Center Agent ,and Sales
Orbir Road
12.2015 - 12.2016
Call Agent
Zain Sudan
12.2014 - 12.2015
Course - Mangment of Foreing Organization And Humanitarian
Maaref Traning Platform
Course - Sales And Marketing
Attractive Tranining Center
Diploma - Nursing Program
German Board
DIploma - Computer Science
Gate Way
Bachelor's - Faculty of Forestry
University of Khartoum
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