SHERWIN DESACADA LUMAGAS
Summary
Experienced in store and café operations management, with a strong focus on team supervision and staff training. Demonstrates excellence in customer service, cash handling, and POS operations, ensuring seamless inventory and stock control. Skilled in food safety and hygiene compliance, barista skills, and sales reporting with daily closing expertise. Adept at problem solving, decision making, time management, multitasking, and implementing cost-reduction strategies to enhance operational efficiency.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Store In-Charge / Supervisor
The Coffee Bean & Tea Leaf
Jeddah
2024.06 - 2026.03
- Supervise daily store operations to ensure smooth workflow and service quality
- Lead, schedule, and monitor staff performance and attendance
- Ensure compliance with company standards, food safety, and hygiene policies
- Handle customer concerns professionally and resolve complaints promptly
- Monitor inventory levels and coordinate replenishment of supplies
- Manage cash handling, sales reports, and daily closing procedures
- Train new staff on barista skills, customer service, and store procedures
- Maintain store cleanliness, presentation, and overall customer experience
Supervisor
Molten Chocolate Café
2019.03 - 2024.06
- Supervised café operations and ensured high-quality food and beverage service
- Managed team performance, coaching, and on-the-job training
- Assisted in menu preparation, beverage consistency, and product quality control
- Implemented food safety and sanitation standards at all times
- Prepared daily sales reports and coordinated with management
- Maintained inventory control and minimized product waste
- Supported customer service initiatives to increase customer satisfaction
- Managed daily operations to increase productivity.
- Reduced workplace conflicts through effective communication and negotiation skills.
Education
Bachelor of Science - Veterinary Technology
Sorsogon State College
Philippines 2009.06 - 2011.03
Abuyog National High School
Sorsogon City (Philippines) 2000.06 - 2004.03
Skills
- Store & Café Operations Management
- Team Supervision & Staff Training
- Customer Service Excellence
- Cash Handling & POS Operations
- Inventory & Stock Control
- Food Safety & Hygiene Compliance
- Barista Skills (Coffee & Beverage Preparation)
- Sales Reporting & Daily Closing
- Problem Solving & Decision Making
- Time Management & Multitasking
- Cost-reduction strategies
Certification
- Best Barista Award May 2023
- Food Safety & Product Quality Training February 27, 2018
Timeline
Store In-Charge / Supervisor
The Coffee Bean & Tea Leaf
2024.06 - 2026.03
Supervisor
Molten Chocolate Café
2019.03 - 2024.06
Bachelor of Science - Veterinary Technology
Sorsogon State College
2009.06 - 2011.03
Abuyog National High School
2000.06 - 2004.03