Shijin Mannantavida
Riyadh, Saudi Arabia,Saudi Arabia
Summary
Accomplished professional with expertise in complex negotiations, hiring and training management, and market and competitive analysis. Proficient in Salesforce CRM, Tally Professional, and MS Excel. Demonstrates exceptional skills in merchandise display techniques, customer relations, and crisis handling. Adept at maximising profit margins through effective decision-making and risk assessment capabilities. Committed to staff motivation, performance management, and maintaining positivity under pressure. Career goal includes leveraging extensive skills to drive organisational success and efficiency.
Overview
13
13
years of professional experience
Work History
Senior floor manager
Al Mas Family Restaurant - Multi Cuisine
Riyadh, Riyadh Region
02.2024 - Current
- Ensured safety standards with regular inspections of the sales area.
- Implemented visual merchandising strategies resulting in improved store aesthetics.
- Assisted in recruitment processes to build a high-performing team.
- Conducted performance reviews for continual staff development.
- Undertook responsibility for key decision-making during peak trading hours, ensuring efficient operations.
- Mediated employee disputes, fostering a harmonious workplace environment.
- Implemented promotional strategies to attract more patrons.
- Updated menus seasonally by liaising with the Head Chef and nutritionists.
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Tracked inventory levels regularly to prevent shortages or excesses.
- Built strong relationships with vendors to ensure supply consistency.
- Oversaw daily floor operations, ensuring a high level of service quality.
- Assisted waitstaff during busy periods, helping maintain swift service delivery.
- Created pleasant atmosphere for guests with warm greetings and prompt resolution of any service issues.
- Improved order taking accuracy by 90% through rigorous POS training for front-of-house staff.
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
Merchandiser Supervisor
Moosa Al Bandar
Hofuf, Saudi Arabia
07.2023 - 01.2024
- Maximised sales by designing interactive and engaging store displays.
- Improved performance of in-store team, consistently reviewing and updating best practices.
- Gathered and moved materials to facilitate assigned displays.
- Selected merchandise based on price, quality and demand.
- Built thorough understanding of sales patterns of all products, utilising week cover to identify reordering requirements on weekly basis.
- Identified customers' needs and interests to recommend suitable products.
- Managed turn over of fast selling lines, forecasting for peak trading seasons to avoid stock-outs.
- Performed product quality checks for anomalies to meet customer expectations and comply with regulations.
- Liaised with finance colleagues to integrate EPOS system inventory and finance payment systems to facilitate supplier payments within payment terms.
Restaurant Manager
Al Shaine Group of co
Trivandrum, Kerala, India
01.2018 - 05.2023
- Optimised profits by controlling food, beverage and labour costs daily.
- Guaranteed compliance with food safety procedures and quality control guidelines.
- Minimised loss and misuse of equipment through proper supervision and staff training.
- Championed 100% guest satisfaction by providing excellent dining experience.
- Monitored service periods and realigned team positions to provide optimal coverage to meet customer demands.
- Regularly updated computer systems with new pricing and daily food specials.
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Performed restaurant walk-through to gauge timeliness and excellent service quality.
- Trained Front of House (FOH) staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Implemented brand values and standards through friendly customer service to create memorable dining experiences.
- Leveraged communication skills to engage and encourage team understanding of tasks assigned.
Shop Manager
Hafeed Supermarket
Muscat, Oman
01.2012 - 12.2017
- Protected employees by providing safe and clean working environment.
- Analysed and compared sales to previous years to set and meet revenue targets,
- Handled disputes and objections within 30-minute timeframe, maintaining high levels of customer satisfaction.
- Managed rotas to provide adequate cover for supermarket floor during peak hours.
- Monitored sales and movement of merchandise to place orders and maintain availability.
- Upheld superb service standards by incorporating customers' suggestions and feedback.
- Led and oversaw recruitment, training and development of new employees to improve productivity and boost performance.
- Created solid partnerships with local community and corporate partners to identify business opportunities resulting in increased supermarket traffic and sales.
- Performed store open and closing procedures, within 60-minutes timeframe.
Education
Computerised Financial Accounting - Computerised Accounting
Spectrum Institute
Senior Secondary Education - Commerce & Industry
Senior Secondary Education
Skills
- Complex negotiations
- Hiring and training management
- Market and competitive analysis
- Salesforce CRM
- Tally Professional
- MS Excel - Basic
- Outlook
- Merchandise display techniques
- Positivity under pressure
- Peak time efficiency
- Profit margins maximisation
- Work ethic enforcement
- Decision-Making efficacy
- Risk assessment capabilities
- Customer relations
- Order processing
- Performance Management
- Crisis handling
- Staff motivation
- Staff management
- Staff training
Languages
English, Arabic, Hindi, Malayalam
Arabic
English
Malayalam
Hindi
Visa Status
Transferable Iqama
Saudi Driving License - Not available now, Can be obtained.
Timeline
Senior floor manager
Al Mas Family Restaurant - Multi Cuisine
02.2024 - Current
Merchandiser Supervisor
Moosa Al Bandar
07.2023 - 01.2024
Restaurant Manager
Al Shaine Group of co
01.2018 - 05.2023
Shop Manager
Hafeed Supermarket
01.2012 - 12.2017
Computerised Financial Accounting - Computerised Accounting
Spectrum Institute
Senior Secondary Education - Commerce & Industry
Senior Secondary Education
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