Summary
Work History
Education
Skills
Languages
Computer proficiency
Timeline
Generic
SHIMNAD K N

SHIMNAD K N

DAMMAM,SAUDI ARABIA

Summary

Dynamic and results-driven professional with extensive expertise in customer service & sales, event planning & execution, and internet & e-mail marketing. Proven ability to excel in business-to-business (B2B) environments, team building & leadership, and customer relationship management. Adept at market research, public & media relations, and client communication. Demonstrates excellent hands-on management & communication skills, with a strong capability to communicate and present confidently, clearly, and expressively. Experienced in collaborating with senior management and skilled at lateral thinking to create innovative solutions.

Work History

CUSTOMER SERVICE EXECUTIVE

AHALIA FIN FOREX
  • Maintained a clean and organized workspace, contributing to an effective work environment.
  • Coordinated with other departments for efficient problem resolution.
  • Built lasting relationships with regular customers, fostering brand loyalty.
  • Developed strong product knowledge, customers appreciated the extra information.
  • Performed administrative duties efficiently; this included managing schedules, organizing files and drafting correspondence.

Office assistant

AVENUE GROUP WLL
DOHA, QATAR
  • Enhanced communication for better team coordination by answering calls and emails promptly.
  • Scheduled appointments effectively to ensure efficient time management for executives.
  • Delivered exceptional customer service, resulting in high client satisfaction rates.

Operations officer

SAIDAH INT REAL ESTATE
ABU DHABI, UAE
  • Led team meetings to boost communication and productivity.
  • Developed training programmes for staff skill enhancement.
  • Identified performance gaps through regular assessment of operations procedures.
  • Monitored operational standards, maintained consistent quality control.

DMS operator

APCO SUZUKI
WAYANAD, INDIA
  • Utilised software tools for accurate data recording and analysis.
  • Assisted in troubleshooting process with quick problem-solving skills.
  • Improved product quality by conducting routine inspections.
  • Trained new employees on DMS operations, boosted workforce competence.
  • Approved electrical performance, function and safety of new installations.

Manager

KERA HOLIDAYS AND TOURS
WAYANAD, INDIA
  • Supervised project timelines for timely completion.
  • Facilitated staff training, resulting in better customer service.
  • Coordinated cross-departmental collaboration for improved workflow.
  • Developed accurate sales forecasts for improved strategic planning.
  • Identified growth opportunities through comprehensive market research.
  • Boosted department efficiency by streamlining operational processes.

Education

B.COM - SOCIAL

CALICUT UNIVERSITY
CALICUT

Skills

  • Customer service & Sales
  • Event Planning & Execution
  • Internet & E-mail Marketing
  • Business-to-Business (B2B)
  • Team Building & Leadership
  • Customer Relationship Management
  • Market Research
  • Public & Media Relations
  • Client Communication
  • Excellent hands on management & communications skills
  • Able to communicate and present confidently, clearly and expressively
  • Accustomed to working with senior management
  • Able to think laterally to create options and solutions

Languages

English
Tamil
Malayalam
Hindi

Computer proficiency

  • Accounting software
  • operation system
  • networking & office package

Timeline

CUSTOMER SERVICE EXECUTIVE

AHALIA FIN FOREX

Office assistant

AVENUE GROUP WLL

Operations officer

SAIDAH INT REAL ESTATE

DMS operator

APCO SUZUKI

Manager

KERA HOLIDAYS AND TOURS

B.COM - SOCIAL

CALICUT UNIVERSITY

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SHIMNAD K N