SHIRAZ MAHMOOD KHAN
Jeddah,Mecca Region
Summary
Self-motivated Commercial Sales Representative with almost 10 years of experience in aviation and airlines industry. Managing sales, professional, and corporate client accounts. Desire to move and explore into other domains of sales in airline industry. To work in a reputed company offering a challenging job that provides learning opportunity, where can enhance skills and explore sales tactics and strategies to achieve company goals.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work history
Commercial Agent
ROYAL AIR MAROC AIRLINES
Jeddah, Saudia Arabia
01.2017 - Current
- Prepares account development plan to achieve short, medium, and long-term mutual benefits for both Trade Partners and Corporate customers
- Manage and oversee private negotiated fares for partners in KSA market, collaborating closely with Pricing and Revenue Management departments to optimize revenue and deliver tailored fare options and sales conditions for diverse customer segments and traffic types.
- Set yearly incentive targets for trade partners in KSA market and achieve them successfully. Increased trade partner sales from 10% to 75%.
- Develop strong, ongoing relationships with prospects and current clients.
- Provides regular Market Intelligence and feedback from customers and competitors to management
- Benchmarking of flights with competitors airlines AOL
- Ensure focus and activities priorities premium cabin and high yield sales
- Maintain sales professionalism standards
- Lead discussions on PLBs with accounts
- Prepare & execute weekly sales plan with trade partners
- Answers enquiries of trade partners via emails & phone calls
- Conduct regular monthly, quarterly & yearly reviews to keep track of sale trends of field
- Give feedback to managers about market situation
- Act as key role person when planning strategic sales plans
- Expertise in ticketing procedures, efficiently managing individual and group ticket issuance through Amadeus Altea GDS, and processing ticket and EMD refunds via BSP Link, ensuring compliance with airline policies and industry regulations.
- Educate trade partner about new product through workshop & presentation
- Actively participate in industry events and workshops to promote new products and services, enhancing brand visibility and driving growth in KSA market.
Counter Supervisor
ROYAL AIR MAROC AIRLINES
Jeddah, Saudia Arabia
01.2015 - 01.2017
- Work closely with front counter staff & deal passengers enquires
- Handle all kind of sales activities related to reservation, refunds, reissue, group booking, staff ticketing excess baggage issuance and provide trade support to sales manager
- Receive passenger complaint and solve it in professional way
- Help counter staff with complicated booking and re-issue tickets
- Manage group booking enquiries provide quotation
- Provide sales support to travel agents )
- Trained new staffs on GDS system
- Promote promotional fares to customers
- Provide feedback to sales team about product, price etc
- Manage DSR and prepare daily bank deposit
- Prepare daily reconciliation statement for accounts department
- Issue debate free tickets for other airline, airport staff
- Proceed involuntary changes or revalidate tickets when necessary
- Manage customer refunds & BSP refunds from trade partners
- Assist passengers with lost luggage enquires & trace their bags by world tracer software
- Supervise check-in counters during high season ( Hajj & Umrah )
- Check flight load and report to manager
Ticketing Agent
ROYAL AIR MAROC AIRLINES
Jeddah, Saudia Arabia
01.2014 - 01.2015
- Acted as first point of contact for customers to resolve potential issues with reservations.
- Answering questions regarding dates, prices, and availability of flights
- Planned travel itineraries for families and corporate clients with diverse needs.
- Issuing flight tickets using computer reservations systems (Amadeus)
- Up-selling, when appropriate, by informing customers of additional services or special packages, such as Fast track services & upgraded seats for business class
- Informing passengers about fare rules and condition of ticket
- Processed payments and online bookings with zero error.
- Invite passengers to join FFP
- Issuing group tickets & EMD when necessary
- Answer phone calls regarding reservation/confirmation enquiry
- Answering any questions customers might have about reservation process.
- Check emails daily and reply to managers
- Provide best customers service to passengers
- Inform passengers about any flight delays
- Issue & upgrades tickets of frequent flyer passengers with FFP points
- Conducted calls professionally and politely to maintain excellent service standards.
- Update & maintain passenger's contacts details to provide sales team to send promotional fare news.
Education
BBA (Bachelors Honors) - Marketing/Finance/Business
Anglia Ruskin University
United Kingdom / London 09.2010 - 09.2013
International General Certificate of Secondary Education - Commerce( Accounting/Economics /Business Studies)
Waha International School
Jeddah06.2009
Skills
- Considerable airline sales experience
- Strong leadership and managerial skills
- Strong analytical and problem-solving skills
- Good knowledge about airlines sales distribution channel
- Excellent communication (Written/Verbal) & presentation skills
- Expert in Dealing with customers queries in polite and humble way, and making strong bond between Customers and corporate clients
- Demonstrated track record of sales and delivering on growth objective
- Articulate and persuasive in dealing with all levels of management, peers, staff and customers
- Honed with self-motivation, decision making, flexibility and quick learning along with negotiating and delegating abilities, thereby contributing to strong management skills
- Excellent negotiation and presentation skills
- Good knowledge of ticketing software such as Amadeus, Sabre etc
- MS PowerPoint, Word and Excel
- Good knowledge of sales forecast budgeting & preparing incentive contracts for trade partners
- Technical skills
Accomplishments
- Bachelors Honors degree
- International English Language testing System
- Accounting Applications: - Tally, Wings, Focus, Peach Tree
- LinkedIn certification
Languages
English
Fluent
Arabic
Advanced
Urdu
Native
Interests
- Enjoy travelling discover new places culture & cuisine
- Photography
- Swimming
- Playing cricket
- Volunteering
References
References available upon request.
Timeline
Commercial Agent
ROYAL AIR MAROC AIRLINES
01.2017 - Current
Counter Supervisor
ROYAL AIR MAROC AIRLINES
01.2015 - 01.2017
Ticketing Agent
ROYAL AIR MAROC AIRLINES
01.2014 - 01.2015
BBA (Bachelors Honors) - Marketing/Finance/Business
Anglia Ruskin University
09.2010 - 09.2013
International General Certificate of Secondary Education - Commerce( Accounting/Economics /Business Studies)
Waha International School
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