Overview
Work history
Education
Skills
Accomplishments
Additional Information
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SHIVAKUMAR B S

SHIVAKUMAR B S

Project Manager
Jubail,Saudi Arabia

Overview

20
20

20+ Years of experience as Project / Program Manager in managing

Work history

ONSHORE INFRA DELIVERY MANAGER

04.2022 - Current
  • SERVICES PROGRAM @ SATORP, Responsible for Infrastructure Operations Services for SATORP Data Centers, Production Plant End User Support including IT Help Desk and Cyber Security Operations
  • Support covers Platforms (Windows, Linux/HP, VMWare), Database (SQL/Oracle), Network and Security, Voice VOIP IP Phone, Exchange, Storage Backup Systems, Data Center Facilities, Cyber Security Monitoring Tools, End User Desktop / Laptops, Printers / Scanners and Help Desk Support
  • Handled team of 30 + members located offshore and onsite
  • Infra Servers: 500 + Servers, 70 + DBs, 250+ Network Switches, IPS, Firewall, Anomali, Proxy Servers
  • 1200 + User Desktop, 250 + Laptops, 10+ Conference Rooms and Plant Network Facilities
  • Cyber Security Products: Carbon Black, MacAfee, Symantec, Trellix, DLP, Azure Information Protection, Email Security
  • ITSM Products: Remedy ITSM tool, Smart Reporting, Discovery / Asset Management, Release & Deployment
  • Responsible for managing Vulnerability Remediation and Security Patch Management for the infrastructure assets
  • Infrastructure Modernization Program: Obsolesce, EOS Upgrades, OS Upgrades and Migration Projects
  • Involved in Capacity / Demand Management, Infrastructure Availability Management
  • Manage Services from various Vendor teams - Microsoft, VMWare, Cisco, SAP, HP & local partners
  • Support Program Compliance & Governance, Internal & External Audits - ISO 20000, 27001, E&Y, IBM, NCA and ISMS Audits

LTIMINDTREE
06.2003 - Current
  • Account Profitability
  • Executed Service deliveries through ITIL Best Practices / Agile approach adhering ITSM through Incident, Change & Problem Management processes
  • Implemented team's continuous improvements strategies that resulted cost effective services to meet challenging time-to-market demands
  • Improvise services operations through Automation processes that benefitted a 15% cost saving YOY
  • Involved in Infra Delivery Transformation / EOL & Migrations Projects to ensure improvement on OPEX & DELEX Parameters
  • Strong team player, involved in Team Development, Training / growth planning, Performance management & improved employee satisfaction

INFRA PROJECT MANAGER

STANDARD CHARTERED BANK
BANGALORE
04.2020 - 03.2022
  • Handled Network Segmentation and Migration Program of high critical Banking Applications for SCB
  • Successfully migrated 4500 + Servers, 100 + Applications
  • Involved in Data Collection and Validation, Migration Planning, Network EPG Analysis / Grouping, Firewall Traffic Monitoring, FW Report Analysis and Firewall Ports lockdown to ensure secured Application / Infrastructure
  • Data mining of Infra Servers from CMDB; Service Now, Infra structure portal
  • Involve Application owners for validation of Infra Server inventory
  • Migration Planning, walk-through migration approach to stakeholders, seek Country Business approvals for Migration
  • Identify required Network Changes - VLAN extension on Cisco ACI, Port Group
  • Prepare Server Cabling Plan in Data Center, Router mapping for Hong Kong DC & UK DC (Prod / DR Data Center)
  • Identify Migration Risks & Mitigation planning
  • Plan Application downtime
  • Project Stakeholder communication & Status Reporting
  • Co-ordinate with various teams for Migration: Data Centre Proximity, Application and Business Users, ATOS / SCB Infrastructure team - Virtualization, Linux, AIX, Windows, DBA, MQ, EMC, OpenShift Container, Atomic Platform, Network, Firewall, Change Management Teams
  • Program Governance, Audit & Compliance as per Bank standards

ONSHORE PROGRAM MANAGER

ABSA BANK
JOHANNESBURG
04.2017 - 03.2020
  • Handled end-to-end Data Center Migration for ABSA Core Banking & Fraud Applications from UK Data Center to new Data Center @ Johannesburg
  • Successful Application migration to 7 African Counties, 200+ Branches, Built 600+ Servers, OpenShift Container, DB, Firewall
  • Identify & mitigate Risks during Migrations, Developed Migration Project Plan for Core Banking - EBOX, BRAINs, Teller, Instinct, NetGaurdian, Falcon Applications
  • Infrastructure sizing, POC by engaging Architects, developed Migration Design
  • Identify, understand, and analyze the impact on current FOS system while deploying Teller Software stack and ensure that devices are properly integrated
  • Thus, ensuring both FOS and Teller are successfully running without any technical issues
  • Built Server Infrastructure (Linux 7.4 & Windows 2012)
  • Created AD & PAM Group / User accounts
  • Applied Security patches
  • Configured Server Monitoring (NewRelic, CA)
  • Monitoring Server Health to reduce down time
  • Application Interface integration with external Bank Interfaces
  • Network & Firewall implementation, Certificate deployment
  • Vendor management & involve Core Bank Infrastructure teams
  • Involved in Desktop setup, Software Stack deployment Teller
  • Device and application integration for 7 African countries
  • Disaster Recovery Planning & develop TRI documents
  • Conduct DR Testing to comply Go-Live prerequisites
  • Involved with In-Country Business Users to conduct User Acceptance Tests & sign-off
  • Developed Production cut-over Plan & Application Go-Live strategy
  • Managed War Room during Go-Live
  • Program Governance, Audit & Compliance as per Bank standards
  • Involved in Capability / COE activities on PaaS on Nutanix Platform
  • OpenShift, Devops, Docker & Containerization

OFFSHORE DELIVERY MANAGER FOR INFRASTRUCTURE OPERATIONS

02.2013 - 03.2017
  • Ensure end-to-end Services for Infrastructure Operations Support for Banking & Insurance Clients - Citi Bank, Marsh & McLennan, International Monetary Fund, Munich RE
  • Frontend customer communications, responsible to align services to meet business needs
  • Identify risks & implement mitigation plan
  • Continuous tracking of triage with Senior management to minimize the risks
  • Responsible for Operational Review, Project Governance, Steering Committee Meetings & Engagement reviews
  • Responsible for Service Deliveries, SLA/OLA adherence, implementing service improvement
  • Project Metrics, Process Compliance
  • Identify Automation opportunity & guide the team for successful implementation of Automation process to enable cost effective deliveries to the customers
  • Build the middleware team, Training plan & skill enhancement
  • Implement reusable Services model for delivery excellence and improved operational efficiency to meet financial goals

SERVICE DELIVERY MANAGER

JP MORGAN
BANGALORE
09.2011 - 01.2013
  • DESKTOP MIGRATION & WINDOWS 7, Managed the end-to-end global deliveries of Application Packaging & Windows 7 remediation program @ JP Morgan
  • Involved with Application Packaging & migration to W7 virtualized platform with stringent packaging compliance standards and processes
  • Requirement analysis with application teams and other vendors
  • Team building, manage team's trainings & skill updates
  • Platform Compatibility testing
  • Application Packaging, Compliance Testing and Quality adherence
  • Stakeholder management, End user Testing, ensure Application Go-Live on virtualized platform.

DELIVERY MANAGER

09.2009 - 08.2011
  • Application Enhancement and Production support of Insurance Applications for London Insurance Market covering Risk identification, Underwriting, Policy Issuance modules
  • Involved Application development for SaaS based Policy Admin System
  • Enable application access for Brokers, Agent & Underwrites in P&C Insurance domain
  • Liaison with Client on the Requirements & Changes, create Requirement Tractability Matrix
  • Develop detailed project plans, project schedule, effort and resource planning
  • Develop design documents and the Use Cases that can be used for development
  • Execute the project using agile methodology
  • Conduct sprint meetings, update story points and enable the deliveries successfully
  • Develop the test cases and ensure the deliverables are tested for defect free deliveries.

DELIVERY MANAGER

09.2006 - 08.2009
  • Delivery of Chip Mounting & Production Lime Monitoring Application for SANSUNG @ Seoul Manufacturing Plant
  • Design & Development of Machine Programming software that generate precise placement Data in High-Speed Chip Mounters with CAD / ASCII input files
  • Develop Real-Time Monitoring features for viewing Production data with Gerber Graphics vie over CAD view - enable cross verification of component placement
  • Implemented Multi-Production Line Real-Time Production Monitoring
  • Work very closely with Client Program Manager & Client partners in coming up with the requirements and features on par with client's competitors
  • Develop state of the art design and develop prototype, demonstrate & validate the requirements to the satisfaction to end clients
  • Develop detailed project plans, Schedule & effort estimation
  • Execute the project as per the milestones and ensure defect free deliveries
  • Involved in Design reviews, Code walk through, Release & Build Management
  • End-to-end System Integration, Field Trails, Product evaluation & patch management support

DELIVERY MANAGER

VOIP MULTI, MEDIA, SUITE
06.2003 - 08.2006
  • Design a carrier grade Convergent IP Multimedia platform using JAIN SIP, 3GPP, Parlay Standards to deploy state-of-art Telecom applications
  • Responsible for integration of Telecom Application Server, OSA/Parlay Gateway, Parlay X Server, and Telecom services
  • Develop detailed project plans, Schedule & effort estimation
  • Execute the project as per the milestones and ensure defect free deliveries
  • Develop Product Design and Use cases for end-to-end service implementation
  • Involved in Source code development, Code review, Test Case preparation, Release & Build Management
  • End-to-end System Integration, Integration Testing, Field Trails, Product evaluation & patch management support, Ensure Multi-media Services Suite (Softswitch) is compliant to IN, 3GPP standards
  • Workshop on IN based call model & come-up test scenarios & use cases
  • Requirements analysis, develop Project Test Plan for functional & performance requirements
  • Design & Use case reviews
  • Test Case development
  • Integration with MGCP & H.323 Gateways
  • Integration & System testing
  • Build & Release management.

Ind-Telesoft Pvt. Limited
10.2000 - 06.2003
  • OSA/Parlay Framework
  • Ensure the Product compliant to PARLAY 3.2 Specification with all functional components
  • Develop Testing Strategy
  • Analyze Requirements, develop Test Plan for the project covering functional & performance requirements
  • Test Case development
  • Integration & System testing, Test Reports
  • Build & Release management
  • Product Acceptance Testing

Education

BE - Electronics & Communications

SJCE

ITIL V3 - undefined

2011

Skills

Project / Program Management

Service Delivery Management

Project Governance

Cyber Security Risk Assessment / Treatment

Operations Management - ITSM

Client Engagement Management

Transition & Knowledge Management

Application Management

Talent / People Management

Requirement Study, GAP Analysis

Design, Development, Testing

Release & Deployment

Metrics, Ticket Audits, SLA Reports

ISO 20000, 27001 Compliance

Account Profitability

Accomplishments

  • 20+ years of experience as Project / Program Manager in managing large scale IT projects
  • Worked on highly challenging engagements with client facing roles on Infrastructure Data Center Migration, Operations Support, Application Development & End User Support Programs
  • Successful evangelization of end-to-end Service operations for Infrastructure programs with a strong team of 150 + members
  • Handled Managed Services engagements with Revenue of $ 10 M +
  • Worked with Fortune 100 companies in Oil & Gas, Banking, Insurance, Telecommunications, Manufacturing & Governments Sectors

Additional Information

ACCOMPLISHMENTS:

  • CEO's Award for Best Managed Project in 2006:
  • Parlay Team Team Performance Award in 2003:
  • JTAS Team Best Project Team Award in 2004:
  • Parlay Team Best Project Team Award in 2014:
  • WebLogic Team Best Project Team Award in

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