Shivendra Sisodia

• Domain: Credit Cards
• Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices
• Practice sustainable incident response and blameless postmortems
• Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover
• Work with a global team spread across tech hubs in multiple geographies and time zones
• Use Jenkins to orchestrate builds as well as link to Sonar, Chef, Maven, Artifactory, etc
• To build out the CI/CD pipeline
• Supporting current processes needed with an emphasis on automating everything as soon as possible
• Create Monitors for alerting any kind of discrepancy in application to ensure High Availability/Zero Downtime monitors
• Experience designing and implementing an effective and efficient CI/CD flow that gets code from dev to prod with high quality and minimal manual effort is required
• Decreased the Release Deployment window for legacy applications by 40% by introducing automation and increased the efficiency of Releases
• Built the Site Reliability Engineering (SRE) discipline and team that focused on created SRE focused on creating scalable and reliable software systems through a combination of software engineering and operations principles to ensure that services are reliable, scalable, and efficient, meeting the needs of users while minimizing disruptions and downtime.

• As a Release manager I directly work with stakeholders, including development teams, product managers, and project managers, to plan releases
• Create release schedules, define Release criteria, and coordinate the entire release process
• Responsible for ensuring that the software product meets quality standards and oversaw the testing process and ensured that 95% of Critical/Blocker defects were fixed before Release
• Successfully managed risk for a critical release by implementing a comprehensive risk assessment and mitigation strategy
• Identified potential risks through detailed analysis and stakeholder consultations, including dependency conflicts, integration issues, and security vulnerabilities
• Developed a risk register and prioritized risks based on their impact and likelihood
• Implemented automated testing and continuous monitoring to detect issues early in the development cycle
• Established a rollback plan and conducted release simulations to ensure readiness
• As a result, the release was completed on schedule with zero critical incidents, enhancing system stability and stakeholder confidence
• Reduced Release Lead time by 30% introducing by automation resulting in faster time-to-market and improved responsiveness to changing requirements and market conditions
• Increased the Release frequency by 40% introducing more agility and responsiveness to customer needs at the same time balancing quality and stability
• Reduced MTTD, MTTR by 20 % resulting in quicker detection and resolution of Incidents issues in Prod.

• As an Operations and Release Manager in AWS Premium Support team I was leading a team of 20+ Support Engineers providing world-class support on all AWS offerings
• (http://aws.amazon.com/)
• Worked on a broad spectrum of technical issues, an AISPL Operations Manager also coached/mentored new hires, developed internal and external facing contents, delivered trainings, partnered with development teams on complex issues or contact deflection initiatives
• Effectively handled production support for AWS containers and ensured 100% resolution within stipulated timeframe
• Proposed, drove, and implemented initiatives and AWS services within the support organization to maximize the customer support experience.

• Engage in and improve the whole lifecycle of services—from inception and design, through
deployment, operation and refinement.
• Analyze ITSM activities of the platform and provide feedback loop to development teams
on operational gaps or resiliency concerns
• Support services before they go live through activities such as system design consulting,
capacity planning and launch reviews.
• Maintain services once they are live by measuring and monitoring availability, latency and
overall system health.
• Scale systems sustainably through mechanisms like automation, and evolve systems by
pushing for changes that improve reliability and velocity.
• Support the application CI/CD pipeline for promoting software into higher environments
through validation and operational gating, and lead Mastercard in DevOps automation and
best practices.
• Practice sustainable incident response and blameless postmortems.
• Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover.
• Work with a global team spread across tech hubs in multiple geographies and time zones
• Share knowledge and mentor junior resources
• Design, implement, and enhance our deployment automation based on Chef.
• Use Jenkins to orchestrate builds as well as link to Sonar, Chef, Maven, Artifactory, etc. to build out the CI/CD pipeline.
• Support deployments of code into multiple lower environments. Supporting current processes needed with an emphasis on automating everything as soon as possible.
• Design and implement a Git based code management strategy to support multiple environment deployments in parallel. Experience with automation for branch management,code promotions, and version management
• Support deployments of code into multiple lower environments.

Supporting current processes needed with an emphasis on automating everything as soon as possible.

• Domain: Cards and Payments

Capgemini is assisting Production Assurance team with the execution and monitoring of the applications as they
are running in the PA test environments and also provide Level 1 support for the issues encountered during the
batch runs.

Writing jobs in JCL and programs in COBOL as per the requirement Change Request.
➢ Handling the Sync and Refresh Batch.
➢ Coding & testing of the latest modules developed.
➢ Development of the new COBOL modules.
➢ Enhancement of existing COBOL modules.
➢ Jobs & application designing & maintenance in the OPC scheduler.
➢ Providing support to the UAT, SIT and other third party testing involved.
➢ Requirement Analysis documentation and designing documentation.
➢ Creating tools in Rexx to avoid manual intervention by automating the process.
➢ Trasferring the production files to the local Mainframe host through NDM.
➢ Impact Analysis and documentation.
➢ Preparation of inventory documents & estimation sheets based on the requirement analysis.
➢ Resolving Issues.
➢ Coding modules as per client request.
➢ Handling weekly status calls with the client.

• Optimized resource allocation by effectively prioritizing tasks based on business needs and project timelines.
• Established coding standards to ensure consistent quality across the development team''s output.
• Developed comprehensive documentation to facilitate knowledge sharing among team members and support long-term maintenance efforts.
• Built strong relationships with stakeholders, ensuring clear communication channels for project updates and progress reports.
• Evaluated emerging technologies, making strategic recommendations for future integration in existing systems.