Shmayel Abdullatif
Riyadh
Summary
Back Office Specialist dedicated to delivering exceptional customer support. Manages complaints with calm, clear communication, ensuring customer satisfaction. Resolves queries efficiently, utilizing effective problem-solving techniques.
Overview
3
3
years of professional experience
Work History
Back Office Specialist
Salam mobile
Riyadh, Riyadh
03.2022 - 12.2024
- Processed customer orders, payments, and refunds with precision, ensuring accurate transaction records and customer contentment.
- Secured refunds or adjustments after reviewing previous years' tax returns for errors.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Managed complaints through clear communication and effective problem-solving, ensuring customer satisfaction.
- Identified issues, analysed information, and implemented solutions to enhance customer experience.
- Handled customer concerns and efficiently escalated major issues to supervisor for prompt resolution.
- Handled modifications, cancellations, and special requests with a focus on customer satisfaction.
Education
Bachelor of Business Administration -
Arab Open University
Riyadh, 01 2020 - Current
Alfaisal International Academy
Riyadh 04.2001 -
Skills
- Transaction processing
- Back office operations
- Data Entry
- Technical troubleshooting
- Email handling
- Excel proficiency
- Microsoft Powerpoint
- Customer relationship management
- Customer support
- Customer service excellence
- Customer engagement
- Complaint resolution
- Process improvement
- Problem analysis
- Risk Management
- Team collaboration
- Team Leadership
- Time-management
- Decision making
- Adaptability
- Creative thinking
- Positive engagement
- Conflict resolution
- Complaint resolution
Timeline
Back Office Specialist
Salam mobile
03.2022 - 12.2024
Alfaisal International Academy
04.2001 -
Bachelor of Business Administration -
Arab Open University
2020 - Current