SHOAIB AZHAR
riyadh
Summary
Experienced professional with a strong background in customer relations management, business development, and business analysis. Proficient in incident management, problem troubleshooting, and incident monitoring administration. Demonstrates exceptional coordination, administration, and interpersonal communication skills. Committed to leveraging expertise to drive business growth and enhance operational efficiency.
Overview
11
11
years of professional experience
2018
2018
years of post-secondary education
Work history
Monitoring Coordinator (ATM operations)
Bank Alrajhi
Riyadh, Riyadh Region
06.2020 - 02.2025
- Managed to provide 98- 99 percent performance of ATM operation.
- Making reports for operation performance visualization on power BI.
- Proficient in managing alrajhi dash boards
- Analysis data received from different agents and makes required reports i-e inactive report
- Skilled in Incident management on quick serve software to manage operation's related incidents.
- Manage and develop operational data to report higher management.
- Experienced in monitoring of faults by using Vynamic and ESQ monitoring system
- Responsible of coordination between CITs, vendors, power teams, communication teams, security teams to provide solution they required such as joint visit and other any required services.
Business development officer
Bank Alfalah
08.2018 - 12.2019
- Developed the business of branch by 40%.
- Manage the business portfolio of branch.
- Research the market and generate 20 % more potential customers.
Project Coordinator
ThyssenKrupp Saudi Arabia
10.2015 - 05.2016
- Coordinating project between management and client, monitor progress and follow up plan to execute the project
HR admin officer
AL DANATAIN CATERING
12.2013 - 12.2014
- Responsible to assist HR manager of the company to fulfill HR roles of the company
Education
NEBOSH - health & safety
NEBOSH UK
UAE /2013 - 01.2014
B.B.A (HONS) - Business Administration
NUML university
01.2009 - 01.2013
Skills
- Customer Relations management
- Business development
- Business Analysis
- Power BI
- Incident monitoring
- Problem troubleshooting
- Incident management Administration
- Coordination
- Administration
- Interpersonal communication
Languages
English
Urdu
Punjabi
Arabic
Custom
References will be provided on request
Timeline
Monitoring Coordinator (ATM operations)
Bank Alrajhi
06.2020 - 02.2025
Business development officer
Bank Alfalah
08.2018 - 12.2019
Project Coordinator
ThyssenKrupp Saudi Arabia
10.2015 - 05.2016
HR admin officer
AL DANATAIN CATERING
12.2013 - 12.2014
B.B.A (HONS) - Business Administration
NUML university
01.2009 - 01.2013
NEBOSH - health & safety
NEBOSH UK
/2013 - 01.2014
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