Shoaib Mohammed
Adelaide
Summary
Dynamic professional with a proven track record in inventory management and exceptional customer service, honed at Amazon and other leading retailers. Skilled in resolving high-stress situations, enhancing customer loyalty, and streamlining warehouse operations. I am always passionate about cooking as having greater knowledge of spices and amount and type of spices required for a specific dish, by reviewing hotel orders and function orders on daily basis in the grocery store.
Overview
5
5
years of professional experience
Work History
Store Associate
City Convenient Store
01.2025 - 01.2025
- Enhanced shopping experience with attentive customer service and prompt issue resolution.
- Managed cash register operations to ensure accurate transactions and excellent customer service.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Storekeeper
MS Wholesale Grocery Store
03.2020 - 12.2024
- Established strong relationships with customers and also suppliers to ensure consistent product availability.
- Monitored stock levels to prevent overstocking and stockouts.
- Coordinated shipments and deliveries to optimize warehouse space and resources.
- Improved inventory accuracy by conducting regular stock audits and maintaining organized storage areas.
- Managing all digital payments and orders, which I am continuing now also, as the business is owned by my father.
Customer Service Representative
Amazon
07.2023 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Master of Science - Mechanical Engineering
University of Adelaide
Adelaide, SA10-2026
Bachelor of Science - Mechanical Engineering
Muffakham Jah College of Engineering
Hyderabad, India05-2022
Skills
- Problem-solving
- Inventory management
- Warehouse operations
- Store opening and closing
- Friendly and positive
- Customer service
- Cash handling
- Flexible schedule
- Cooking
Timeline
Store Associate
City Convenient Store
01.2025 - 01.2025
Customer Service Representative
Amazon
07.2023 - 02.2024
Storekeeper
MS Wholesale Grocery Store
03.2020 - 12.2024
Master of Science - Mechanical Engineering
University of Adelaide
Bachelor of Science - Mechanical Engineering
Muffakham Jah College of Engineering
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