SHOAIB MUHAMMAD
RIYADH,SAUDI ARABIA
Summary
Dynamic Branch Manager with expertise in driving team performance and enhancing customer satisfaction. Implements strategies that achieve sales targets and optimise operational efficiency. Cultivates strong relationships with customers and staff, ensuring a collaborative and productive work environment.
Overview
3
3
years of professional experience
Work History
Branch Manager
THE TASTE
JEDDAH, SAUDI ARABIA
03.2024 - 04.2025
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
Branch Manager
SUB WAY
JEDDAH, SAUDI ARABIA
02.2022 - 04.2023
- Managed daily operations of branch, overseeing staff performance and customer service standards.
- Maintained high levels of customer satisfaction through exceptional service and prompt resolution of complaints.
- Conducted regular staff meetings to communicate targets, performance expectations, and company updates.
- Developed and implemented strategies to increase sales and profitability within the branch.
Education
Master of Science - BSC COMPUTER SCIENCE
HAZARA UNIVERSITY
MANSEHRA01-2012
FSC - PRE ENGINEERING
YOUNG MUSLIM PUBLIC SCHOOL AND COLLEGE
BATTAGRAM01-2006
Skills
- Customer relationship management
- Team building
- Branch operations
- Leading teams
- Sales strategy
- Data analysis
- Performance management
- Complaint resolution
- Training development
- Microsoft Office
- Safety compliance
- Staff supervision
- Leadership excellence
- Team building and training
- Staff mentoring
- Customer relationship management systems
- Staff recruitment
- Ethical leadership
- Market analysis
- Business administration
- Profit and Loss Analysis
- Financial reporting
- Digital transformation knowledge
- Customer service excellence
- Re-engineering business model
- Time-management
Languages
English
Advanced
C1
Urdu
Advanced
C1
Arabic
Upper Intermediate
B2
Interests
Creative hobbies
* Photography
Outdoor & active
PLAYING CRICKET
Learning & personal growth
* Reading books
* Learning a new language
* Watching educational videos
Timeline
Branch Manager
THE TASTE
03.2024 - 04.2025
Branch Manager
SUB WAY
02.2022 - 04.2023
Master of Science - BSC COMPUTER SCIENCE
HAZARA UNIVERSITY
FSC - PRE ENGINEERING
YOUNG MUSLIM PUBLIC SCHOOL AND COLLEGE