Shoeb Syed
Billing information analyst
alkhobar,Saudi Arabia
Summary
Dynamic, results-oriented professional with robust expertise in leadership, strategic planning, and team development. Exhibits outstanding problem-solving and communication capabilities, maintaining composure under pressure. Skilled in multitasking and providing exceptional customer service, backed by proficiency in inventory management and quality assurance. Expert in CargoWise, SAP, Oracle, LogNet, and TMS systems. Dedicated to utilizing skills in collaborative settings to enhance organizational success.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
2
2
Certification
Work history
Billing information analyst
DHL DGFF
Khobar, Saudi Arabia
10.2020 - 12.2025
- Internal Invoice Generation: Responsible for generating internal invoices for contract charges and pass-throughs, ensuring accuracy and compliance.
- System Proficiency: Utilized Material Management System and CargoWise to manage invoicing processes effectively.
- Invoice Auditing: Conducted thorough audits of invoices to ensure compliance with financial regulations and laws, identifying discrepancies and rectifying errors.
- Invoice Tracking: Managed the tracking and submission of invoices to key clients, including SABIC, Aramco, Advance Petrochemical, and Maaden, ensuring timely payments.
- Error Identification: Reviewed error messages and logs in both systems to pinpoint causes of invoicing failures, implementing corrective actions as necessary.
- Data Verification through AI: Ensured all invoice-related data, including item descriptions, quantities, and pricing, was accurate and complete to maintain integrity in billing.
- Integration Checks: Confirmed the functionality of the integration between the Material Management System and CargoWise, addressing any issues promptly.
- Billing Corrections: Updated incorrect billing information and reprocessed invoices to ensure accuracy and compliance.
- Testing Procedures: Conducted test transactions to verify the smooth operation of the invoicing process after implementing corrections.
- Technical Support Liaison: Collaborated with technical support for both systems to resolve persistent issues, ensuring continuous improvement in invoicing operations.
- Participated in system improvement projects related to the billing process, contributing towards increased accuracy and efficiency.
- Resolved customer queries about their bills whilst maintaining high levels of service.
- Reviewed all outgoing invoices, ensured compliance with financial regulations and laws.
- Investigated potential fraudulent activity, safeguarded company assets and revenue.
- Innovated solutions to recurring problems within the Billing Information Analyst role; improved overall productivity and effectiveness.
- Analysed complex datasets, identified discrepancies and errors in billing information.
- Facilitated communication between different departments, ensuring consistent implementation of price changes across all platforms.
- Assisted in developing strategies for revenue optimisation based on analysis of billing data patterns.
- Implemented new procedures to streamline the billing process, improving overall workflow efficiency.
- Managed billing data to ensure accuracy in customer invoices.
- Streamlined invoicing processes to improve efficiency.
- Attended safety meetings and took part in safety awareness trainings and programs.
Logistics Supervisor
DHL supply chain
Jeddah
02.2015 - 09.2020
- Coordinate operational leadership by ensuring efficient management of daily supply chain operations.
- Coordinated shipping schedules, ensuring on-time delivery of products.
- Ensured timely dispatch of goods, resulting in higher customer satisfaction rates.
- Conducted regular audits of warehouse stock for accurate record keeping.
- Conducted detailed SAP and TMS training sessions for new employees, utilising interactive methods to improve engagement and knowledge retention.
- Maintained safety standards across all logistical processes, reducing workplace accidents significantly.
- Improved efficiency by establishing effective communication channels within the logistics department.
- Monitored transport costs to maintain budgetary compliance.
- Managed and motivated logistics team to enhance productivity and morale.
- Contributed towards green initiatives by devising eco-friendly logistics strategies.
- Reduced delivery times for improved customer service through strategic route planning.
- Implemented staff training programmes to boost team performance and skills development.
- Streamlined warehouse operations by implementing a new inventory management system.
- Negotiated freight contracts for cost-effective transportation solutions.
- Ensured customer satisfaction by verifying accuracy of shipments, ensuring correct labelling, weight and pricing.
- Liaised with suppliers, fostering strong relationships for smooth business transactions.
- Supervise team tasks ranging from receiving purchase orders from planners to delivering raw materials to warehouse and manufacturing plant.
- Approve all customs clearance documents, signing and stamping them for compliance.
- Assist export management by guiding team in preparing products for international export with necessary documentation.
- Negotiate rates with brokers and shipping lines on a quarterly basis for reliable vendor services.
- Identify and select potential suppliers, building strong vendor relationships.
- Secure favourable pricing and contract terms with suppliers to optimise procurement.
- Create purchase orders and track deliveries for timely fulfilment.
- Evaluate supplier performance based on cost, quality, and delivery.
- Analyse market trends to develop strategic sourcing plans aligned with business objectives.
- Ensure procurement activities adhere to company policies and regulations.
- Collaborate with internal departments to meet organisational needs.
- Executed logistics solutions through DHL to P&G, achieving reliable annual cost reductions while maintaining service quality.
- Facilitated smooth warehouse operations, verifying receipts, issues and storage changes were accurately recorded in SAP.
- Enabled accurate inventory tracking, producing comprehensive stock reports in SAP.
Import-Export officer
DHL supply chain
Jeddah, Saudi Arabia
12.2009 - 01.2015
- Raw Material Audit: Conducted audits of raw material shipments via sea and air freight from 21 different countries, processing documentation for customs clearance through brokers.
- Oracle Transport Management System (OTM): Utilized OTM for daily operations, ensuring efficient management of transportation and logistics.
- Invoice Auditing: Audited detention, demurrage, and storage invoices to ensure accuracy before payment, identifying discrepancies and facilitating corrections.
- Invoice Management: Assisted the manager in identifying incorrect invoices and claiming credit notes, ensuring financial accuracy and accountability.
- Cross-Charging: Managed cross-charging of suppliers and brokers for detention, demurrage, and port storage fees, maintaining clear records.
- Cost-Saving Projects: Actively participated in cost-saving and cost-avoidance initiatives, contributing to overall operational efficiency.
- Project Involvement: Contributed to the Procter & Gamble project under DHL Supply Chain Saudi Arabia, ensuring smooth logistics operations.
- Credit Note Claims: Claimed credit notes for delays in customs clearance due to supplier errors, maintaining detailed records of transactions.
- Shipping Line Management: Evaluated and changed shipping lines based on rates, advising suppliers to optimize logistics costs.
- Document Confirmation: Confirmed import and export documentation for management, ensuring compliance and accuracy.
- Audit Support: Assisted both external and internal auditors by providing all requested documentation and records of paid and unpaid prices.
Logistics Admin coordinator
Mother Care
Riyadh
10.2007 - 09.2009
- Facilitated logistics from port to warehouse and from warehouse to stores.
- Coordinated event setups, ensuring accurate place settings and timely vendor deliveries.
- Oversaw logistics processes to ensure seamless transitions between port, warehouse, and stores.
- Maintained all project documentation, guaranteeing accuracy and accessibility.
- Conducted research to support decision-making processes.
Logistics Admin coordinator
Honda
Hyderabad
01.2006 - 09.2007
- Spearheaded strategy for logistics and inventory management to enhance operational efficiency.
- Created classification systems to manage archives.
- Created digital file classification system for company-wide use.
Education
Bachelors in commerce -
Manonmaniam Sundaranar University
Tirunelveli 01.2002 - 05.2005
Skills
- Leadership
- Fast Learner
- Ability to Work in a Team
- Ability to Multitask
- Customer Service Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Team building
- Strategic planning
- Inventory management
- Quality Assurance
- Knowledge of Softwares-Cargowise Certified Professional, SAP, Oracel, LogNet, TMS, SunSyetems
Certification
- DHL Internal Training, Jeddah 2010 – 2012
- Group Problem solving & Decision making
- Excellence in Internal Customer Service.
- Leadership Essentials: Leading with Emotional intelligence
- Generating Creative and Innovative Ideas: Maximizing Team Creativity
- DHL & P&G appreciation, Jeddah 2013 – 2013
- Certificate award for dedication & outstanding effort for P&G Jeddah Plant.
- Supply chain Specialist, Jeddah 2015 – 2015
- Holding DHL passport to success - Certified supply chain Specialist.
- Supply Chain Manager, Jeddah 2016 – 2016
- Holding DHL passport to success - Certified supply chain Manager.
- DHL appreciation, Jeddah 2019 – 2019
- Honored by DHL “ Right 1st time award”
- DHL Certified Finance Operator, Khobar MAR 2023 – Present
- DHL Performance and Talent
- Guidance for managers, Khobar APR 2023 – Present
- DHL Planning for Skills Needs and Managing Performance, Khobar MAY 2023 – Present
Languages
English
Upper intermediate (B2)
Urdu
Intermediate
Arabic
Elementary
Hobbies
Motorcycling Enthusiast: Enjoy riding heavy motorbikes, such as Harley Davidson, on long trips with friends. This passion for motorcycling reflects my love for adventure, teamwork, and the open road.
Extra-curricular Activities
Karate Practitioner
Dragon Master Karate Training School, Mumbai
January 1995 – December 1999Achieved 1st Dan Black Belt in Shotokan Karate, demonstrating dedication, discipline, and proficiency in martial arts.
Affiliations
- Moter Biking and Martial Arts
Accomplishments
Honored by DHL supply Chain Right 1st time Trophy in 2019
Honored by DHL DGF 15 years loyalty Long service Trophy in 2024
References
Additional Contacts
Bassam Krayem
General Manager, DSV Panalpina
Phone: +966 547 719 53
Email: [Not provided]
Relationship: Reported directly (2021)
Vivek
Director, DHL
Email: Vivek.M@dhl.com
Phone: +973 395 629 81
Relationship: Reported directly until 2023
Nasser Al Dossary
COO, DHL
Email: Nasser.AlDossary@dhl.com
Phone: +966 54 857 4974
Relationship: Reported directly until 2024
Nasser Al Qadi
Director, DHL
Email: nasser.alqadi@dhl.com
Phone: +966 55 506 3681
Relationship: Current Reporting Boss (from 2025)
Catia Pereira
Director, DHL
Email: Catia.pereira@dhl.com
Phone: +1 346 345 9250
Location: United States
Relationship: Worked together
Wahhaj Motawie
CHRO, Saudi Air Navigation Services
Email: wmotawie2@gmail.com
Relationship: Former colleague at P&G
Ahmed Kaaki
Director of Zamzam Project, NWC
Email: ahmed.kaaki@gmail.com
Relationship: Former colleague at P&G
- Rayan H Azzouz
Ambassador, Haj Project Government
Email: rha144@gmail.com
Relationship: Former colleague at P&G
Timeline
Billing information analyst
DHL DGFF
10.2020 - 12.2025
Logistics Supervisor
DHL supply chain
02.2015 - 09.2020
Import-Export officer
DHL supply chain
12.2009 - 01.2015
Logistics Admin coordinator
Mother Care
10.2007 - 09.2009
Logistics Admin coordinator
Honda
01.2006 - 09.2007
Bachelors in commerce -
Manonmaniam Sundaranar University
01.2002 - 05.2005