Shoeb Ali Bhashwan
Riyadh
Summary
Motivated and detail-oriented professional with 11 years of experience in Operations, Customer Service, Training and Management. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
7
7
Certificates
1
1
Language
4
4
years of post-secondary education
Work History
Station Master & Trainer
FLOW Consortium
Riyadh, Saudi Arabia
12.2019 - Current
- Decreased operational costs by 10% through process improvements and testing and commissioning
- Training & Coaching team members and new joiners on safety of Railway Metro operation & procedures
- Identify and remove obstacles to team progress
- Communicated & Collaborated with a cross-functional team to ensure operational tasks are executed in a timely manner ensuring quality
- Monitor team performance and implement continuous improvement initiatives
- Ensure safety measures are followed and implement safety programs
- Successfully led team of 15 employees, responsible for excellent customer service and maintaining clean and safe environment
- Resolved conflicts among teams in timely and efficient manner by providing solutions that benefit team
- Created crowd control plan for station premises to ensure smooth operation during emergencies
- Organized interactive training at training centre during pandemic for staff for better learning, ensuring safety.
Customer Relationship Officer
Titan Industries Ltd
08.2017 - 11.2019
- Developed and implemented innovative stock management strategy, reducing inventory cost by 15% and increasing sales volume by 10%
- Implemented customer loyalty program that increased customer retention by 5% resulted in revenue of 70 lacs
- Utilized root cause analysis to resolve discrepancies and improve stocking levels by 15%
- Implemented customer satisfaction guarantee program which directly resulted in 30% increase in sales
- Created and maintained detailed database to develop promotional sales.
- Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up
- Forecasted sales and established processes to achieve sales objectives and related metrics.
Customer Fashion Consultant
Kenneth Cole
Mumbai, I
06.2016 - 06.2017
- Organize all store operations and allocated responsibilities to personnel
- Delivered high quality service to personal clients and developed long-term relationships resulting in 95% retention rate
- Exceeded monthly sales goals by average of 20%, leading to 10% increase in total store revenue
- Exceeded sales goals by 30% utilizing exemplary customer service skills
- Drove brand awareness by organizing display setups and assisting in merchandising
Customer Service Professional
Jet Airways (I) ltd
Mumbai, India
07.2013 - 03.2016
- Prepared Load & Trim documentation for flights averaging 150 passengers, ensuring compliance with safety regulations
- Created load plans and performed calculations to prepare for 05 flights on daily shift
- Managed ramp operations for six flights daily, ensuring on-time departures and arrivals
- Coordinated ground staff operations to load and unload baggage for 950 passengers per day while maintaining safety standards
Education
Bachelor’s Degree - Commerce & Business Management
University of Mumbai
Mumbai, India 06.2008 - 04.2012
Skills
Operations Management
Certification
Certificate in Agile Project Management from Google Coursera
Quote
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Timeline
Station Master & Trainer
FLOW Consortium
12.2019 - Current
Customer Relationship Officer
Titan Industries Ltd
08.2017 - 11.2019
Customer Fashion Consultant
Kenneth Cole
06.2016 - 06.2017
Customer Service Professional
Jet Airways (I) ltd
07.2013 - 03.2016
Bachelor’s Degree - Commerce & Business Management
University of Mumbai
06.2008 - 04.2012
Accomplishments
- Awarded with Certificate of Recognition for Outstanding Service from FLOW Consortium.
- Awarded for Best Customer Delights from Titan Industries Ltd.
- Successfully handled the Cluster of 233 employees during absence of Manager and ensure smooth operations related to roster and HR concerns.
- Successfully led a team of 93 employees as Station Master & Key Instructor at FLOW Consortium, responsible for excellent customer service and maintaining a clean and safe environment.
- Created a customer loyalty program that resulted in a 5% increase in customer retention rate. Utilized root cause analysis to resolve discrepancies and improve stocking levels by 15%.
- Exceeded monthly sales goals by an average of 30% as a Customer Relations Officer, resulting in a 20% increase in total store revenue.
- Exceeded monthly sales goals by 30% utilizing exemplary customer service skills.
Personal Info
Nationality: Indian
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