Shohag Mia
Riyadh,Saudi Arabia
Summary
Experienced hospitality professional with a strong background in high-speed service delivery and a flexible schedule availability. Demonstrates expertise in tactful up-selling and possesses comprehensive knowledge of dietary restrictions, ensuring exceptional customer satisfaction. Committed to leveraging hospitality industry experience to enhance guest experiences and drive business success.
Talented individual with desire to make guests feel welcome. Energetic personality coupled with strong work ethic. Eager to demonstrate advanced skills in food safety processes and customer service to new, rewarding opportunity.
Energetic and outgoing professional with dedication to positive guest relations. Passionate about securing new, challenging position within fast-paced restaurant or bar. High-volume dining, customer service and cash-handling background.
Experienced Server bringing enthusiasm, dedication and exceptional work ethic. Trained in customer service with knowledge of Modern British and Continental cuisine. Highly versatile and adaptable to fast-paced, changing environments.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work history
server
Broasted Express
Riyadh, Riyadh Region
01.2025 - Current
- Collaborated closely with kitchen staff to manage dietary requirements of customers.
- Demonstrated menu knowledge to assist patrons in meal selections.
- Handled all table settings and cleared up post-meal to keep the area tidy.
- Supported other team members during busy periods ensuring efficient operations.
- Worked efficiently under pressure during peak hours for seamless operations.
- Communicated effectively with chefs to accommodate special requests or allergies in meals served.
- Cultivated warm relationships with regular customers fostering loyalty towards the restaurant.
Sales agent
Aarong
dhaka, Bangladesh
01.2020 - 08.2022
- Collaborated closely with marketing team to develop sales strategies.
- Fostered a positive team environment to drive collective success in sales targets.
- Provided after-sales support as required, enhancing overall customer experience.
- Continually developed professional knowledge in the field of sales techniques and market trends.
- Improved customer satisfaction by providing attentive and professional service.
- Performed end-of-day cleaning duties, maintaining hygienic conditions in the restaurant.
- Delivered impeccable service for enhanced dining experiences.
- Achieved prompt resolution of complaints with diplomatic dispute management.
- Handled cash transactions, guaranteeing accurate bill payments.
- Maintained cleanliness in dining area for a pleasing atmosphere.
- Worked efficiently under pressure during peak hours for seamless operations.
- Set tables, ensuring a comfortable environment for customers.
- Demonstrated menu knowledge to assist patrons in meal selections.
- Managed high-volume orders to ensure timely delivery of meals.
Education
High School Diploma - Business Study
Bangladesh Muktizodha High School
Dhaka 01.2017 - 03.2019
Diploma - Business Study
Harun Mollah Degree Collage
Dhaka 04.2019 - 06.2021
Skills
- High-Speed service delivery
- Flexible schedule availability
- Tactful up-selling
- Knowledge of dietary restrictions
- Hospitality industry experience
Languages
English
Elementary
Arabic
Beginner
Timeline
server
Broasted Express
01.2025 - Current
Sales agent
Aarong
01.2020 - 08.2022
Diploma - Business Study
Harun Mollah Degree Collage
04.2019 - 06.2021
High School Diploma - Business Study
Bangladesh Muktizodha High School
01.2017 - 03.2019
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