Summary
Overview
Work history
Education
Skills
Websites
Certification
Languages
Additional Information
Timeline
Generic
Shohaj Uddin  Ahamed

Shohaj Uddin Ahamed

Tabuk ,Saudi Arabia

Summary

To work in a reputed professional organization fostering creative and professional growth, to enhance my professional abilities and get more creatively stimulating career options.

Highly experienced and dedicated Housekeeping Manager with over 20 years of exceptional service within the hospitality industry, primarily with IHG Company. I have progressed through various housekeeping roles, from Room Boy to Housekeeping Manager, gaining comprehensive knowledge and expertise in all aspects of housekeeping operations.

Overview

22
22
years of professional experience
1
1
Certification

Work history

Housekeeping Manager

Miss Danah
04.2024 - 07.2025
  • As a Housekeeping Manager, my responsibility is to ensure the cleanliness, hygiene and overall comfort of a facility
  • My range of responsibilities is wide ranging from managing staff to maintaining high standards of cleanliness
  • Key Responsibilities:
  • Personnel Management:
  • Recruitment, training and development of housekeeping staff
  • Creating and managing staff schedules
  • Reviewing performance and providing feedback
  • Addressing employee concerns and resolving conflicts
  • Quality control:
  • Establish and maintain high standards of cleanliness
  • Regular inspection of rooms and public areas
  • Ensuring compliance with health and safety regulations
  • Quickly identify and resolve cleanliness issues
  • Stock Management:
  • Ordering and maintaining an adequate supply of cleaning products and equipment
  • Tracking stock levels and reducing wastage
  • Ensuring proper storage and handling of chemicals
  • Budgeting and cost control:
  • To prepare and manage the budget of the housekeeping department
  • Identifying opportunities to reduce costs without compromising quality
  • Monitoring expenses and controlling overtime costs
  • Guest Satisfaction:
  • Responding to guest complaints and resolving issues quickly
  • Building positive relationships with the guests

Senior Housekeeping Supervisor

Dar Al-Iman Intercontinental Hotel
11.2022 - 02.2024
  • As a Senior Housekeeping Supervisor, my responsibilities include monitoring floor attendants to provide special attention and amenities to SCC and VIP guests, assigning staff to their respective areas daily, maintaining standards of dress and conduct for housekeeping employees, controlling and requisitioning necessary supplies, recommending operational improvements, facilitating communication between floor attendants and superiors, advising subordinates on their work performance, and participating in the preparation of the annual departmental operating budget

Housekeeping Training Coordinator

Dar Al-Iman Intercontinental Hotel
07.2020 - 10.2022
  • Attends daily housekeeping operations meetings, establishes effective employee relations, provides input to Housekeeping Department meetings, communicates room status between floors and the Housekeeping Office, carries out training of Room Boys as required, performs related duties and special projects, conducts job orientation of newly employed employees, trains Housekeeping staff according to set departmental standards and policies and procedures, informs superiors on performance, assists with deep cleaning projects and/or assists housekeeping staff during unanticipated rush periods, assists in managing the day-to-day activities of the housekeeping department by scheduling employees to ensure proper coverage, and schedules routine inspections of all guest rooms/suites and public areas to ensure cleanliness and good repair

Housekeeping Supervisor

Dar Al-Iman Intercontinental Hotel
01.2017 - 06.2020
  • Supervised the activities of Floor Attendants to maintain clean, attractive, and well-maintained guest rooms, hallways, and service areas
  • Ensured that these areas met set standards and provided prompt courteous service
  • Additionally, handled Floor Housekeeping reports as instructed

Linen Supervisor

Dar Al-Iman Intercontinental Hotel
04.2014 - 12.2016
  • Manage the overall operations in the laundry, maintain high standards of washing, and finish all linen and guest laundry, ensure a clean and tidy linen room at all times and report to the management if any items have been damaged (linen as well as uniforms)

Housekeeping Order Taker

Dar Al-Iman Intercontinental Hotel
03.2009 - 04.2014
  • Manage daily office operations, reporting damages and following up on corrective actions with the Engineering department, logging guest requests and dispatching appropriate personnel for immediate satisfaction, maintaining all emails, and letters, and promoting teamwork and quality service through daily communication with other departments such as Front Office, Maintenance, and Food and Beverage

Room Attendant

Dar Al-Iman Intercontinental Hotel
08.2003 - 03.2009
  • Cleaning and servicing guest rooms in order to provide a pleasant and comfortable experience for guests
  • Ensure that all rooms are inviting and clean and answer all guest queries politely and knowledgeably

Education

Bachelor of Arts - undefined

Skills

  • Fidelio Hotel system
  • Opera Hotel Edition
  • HRP (Civil Soft Human Resource Management & payroll System)
  • Printing press
  • Rooms Inspection program
  • Microsoft office (Word, Excel, Outlook)
  • Adobe Photoshop CS
  • Qems hotel Edition

Certification

  • Honesty Certificate, 07/2008, 10/2008, 11/2010, 02/2011
  • I Clean, 10/2008, 01/2011, 09/2011
  • Employee of the Month, 03/2006, 12/2008
  • Team Awards, 11/2008
  • 15 Years’ Service Pin Certificate
  • Winning Ways Champion, 01/2021, 01/2022
  • Department Trainer Certificate, 2022
  • Leading Others Great Results Certified from CTH London

Languages

English
Upper intermediate
B2
Arabic
Intermediate
B1
Hindi
Elementary
A2
Urdu
Elementary
A2
Bengali
Advanced
C1

Additional Information

Subject: Housekeeping Manager Application

Dear Mr.,

I am writing to express my keen interest in the Housekeeping Manager position. With over 19 years of dedicated experience in the Housekeeping Department at Dar Al Iman Intercontinental, Madinah, Saudi Arabia, I am confident in my ability to contribute significantly to your team. Currently working Housekeeping Manager at Miss Danah, Neom city, Magna-Tabuk-Saudi Arabia.

Throughout my tenure at Dar Al Iman Intercontinental Madinah, I have successfully managed and coordinated all aspects of housekeeping operations, including staff scheduling, quality control, inventory management, and guest satisfaction. I have a proven track record of implementing efficient systems and procedures that have resulted in consistently high standards of cleanliness and guest satisfaction. My experience in a luxury hotel environment has equipped me with the skills to effectively manage a diverse team, handle complex situations, and maintain a positive work culture. I am proficient in using various housekeeping management software and have a strong understanding of industry best practices. I am particularly drawn to Intercontinental Hotel group Saudi Arabia, due to its reputation for providing exceptional guest experiences and its commitment to excellence in hospitality. I am eager to leverage my skills and experience to contribute to the success of your Housekeeping Department and contribute to the overall success of the hotel. I have attached my resume for your review, which provides further details about my qualifications and accomplishments. I would welcome the opportunity to discuss how my skills and experience can benefit Intercontinental Hotel Group Saudi Arabia. Thank you for your time and consideration.

Sincerely,

Shohaj Uddin Ahmed

+966500989362

Timeline

Housekeeping Manager

Miss Danah
04.2024 - 07.2025

Senior Housekeeping Supervisor

Dar Al-Iman Intercontinental Hotel
11.2022 - 02.2024

Housekeeping Training Coordinator

Dar Al-Iman Intercontinental Hotel
07.2020 - 10.2022

Housekeeping Supervisor

Dar Al-Iman Intercontinental Hotel
01.2017 - 06.2020

Linen Supervisor

Dar Al-Iman Intercontinental Hotel
04.2014 - 12.2016

Housekeeping Order Taker

Dar Al-Iman Intercontinental Hotel
03.2009 - 04.2014

Room Attendant

Dar Al-Iman Intercontinental Hotel
08.2003 - 03.2009

Bachelor of Arts - undefined

Shohaj Uddin Ahamed