Shorooq Alhelal

• Streamlined and organized student information databases, improving accessibility and data integrity.
• Efficiently handled data entry tasks, ensuring accuracy and compliance with institutional requirements.
• Delivered top-tier customer care, strengthening institutional reputation, and fostering positive stakeholder relationships.
• Orchestrated events, showcasing expertise in cost-efficient planning and execution.
• Facilitated VIP visits, emphasizing protocol adherence, exemplary public relations, and enhancing institutional image through proficient communication skills.

• Validated insurance claims, strengthening customer trust and safeguarding institutional reputation.
• Continuously updated professional knowledge by monitoring and analyzing industry trends and best practices in insurance.
• Demonstrated strict compliance with organizational policies and procedures, ensuring consistent and high-standard service delivery.

• Coordinated closely with the Ministry of Health, entering and sending critical COVID-19 patient data, acting as a key liaison during a health crisis.
• Efficiently relayed patient information from the ministry to the ER, aiding in immediate action.
• Orchestrated treatment plans for patients based on data and directives from the Ministry of Health, showcasing exemplary coordination and planning skills.

• Led the management of the hospital's social media channels, collaborating seamlessly with the customer service team to enhance online brand presence and engagement.
• Managed marketing-related appointments, facilitating strategic outreach and relationship building.

• Assisted in the successful organization of medical educational events, spotlighting new medical advancements and technologies.

• Collaborated closely with the education team to provide crucial planning and strategic support, ensuring alignment with organizational goals.
• Played an instrumental role in organizing and coordinating with the education team to guarantee the effective implementation of all educational policies, programs, and practices, optimizing the management processes within the nursing department.
• Oversaw compliance with Joint Commission International (JCI) requirements, regularly updating company platforms to ensure standards were met.

• Managed a high volume of customer calls, delivering timely responses and resolutions.
• Employed established communication scripts to ensure clarity and consistency in client interactions.
• Proactively identified and addressed customer needs, resolving issues with a systematic questioning approach.

• Transformed paper-based information into digital format, streamlining access and ensuring data integrity.
• Developed an intuitive data retrieval system, facilitating timely data access.
• Prepared detailed reports and implemented robust backup strategies, ensuring data security and recoverability.