Summary
Overview
Work history
Education
Skills
Certification
Languages
Affiliations
Timeline
Generic

SHOUQ ABDULLAH S AL-ANAZI

Dammam,Kingdom of Saudi Arabia

Summary

Experienced professional in customer service and relationship management, specialising in beverage preparation and inventory control. Proven track record of enhancing operational efficiency and ensuring compliance with health and safety standards. Strong communicator with a focus on delivering exceptional customer experiences and fostering teamwork.

Overview

1
1
year of post-secondary education
1
1
Certification

Work history

Barista

Starbucks Coffee
, Saudi Arabia
  • Promoted seasonal beverages, driving increased sales and customer engagement.
  • Trained new staff on café operations to ensure consistency in service delivery.
  • Addressed customer complaints promptly, maintaining high satisfaction levels.
  • Collaborated with team members during peak times to enhance workflow efficiency.
  • Maintained excellent relationships with regular clients, fostering loyalty and repeat business.
  • Communicated effectively with kitchen staff to ensure seamless service execution.
  • Enhanced bar efficiency by keeping work areas tidy and well-stocked.

Education

Secondary School Certificate - Human Sciences section

anaa aljafary Secondary School
01.2022 - 01.2023

High School Certificate - Literary Track

International Technical College

Skills

  • Proficient in Microsoft Office programs (Word, Excel, PowerPoint)
  • Familiar with CRM (Customer Relationship Management) systems
  • Strong communication skills with customers and colleagues
  • Analytical thinking and decision-making abilities
  • Ability to work effectively within a team
  • Flexibility and adaptability to change
  • Beverage preparation
  • Customer service
  • Inventory management
  • Complaint resolution
  • Relationship building
  • Communication skills
  • Staff training
  • Customer engagement

Certification

  • Principles of Human Resource Management – Edraak Platform
  • شهادة إتمام دورة
  • تم منح شهادة هذه الدورة إلى: شوق عبدالله صخيل العنزي
  • لإتمام الدورة التالية بنجاح مبادئ إدارة الموارد البشرية
  • تعلم الطالب المبادئ الأساسية لإدارة الموارد البشرية في شركات العصر الحديث، وغطي المساق كيفية تخطيط وتصميم الوظائف، وأفضل الممارسات لتوظيف وتدريب وتطوير الموظفين للاستفادة من كامل إمكاناتهم وتحويل العمل بشكل فعال بواقع (2) ساعات تدريبية وتفاعلية.
  • لإتمام الدورة التالية بنجاح رقمنة الأعمال
  • هذه الدورة فرصة لتعزيز المعرفة برقمنة الأعمال من خلال التعرف على الأنظمة الرقمية للشركات وطرق إدارتهم، وأساسيات إدارة مشاريعهم.

Languages

Arabic
Native
English
Fluent

Affiliations

playing chess

Listening Music

Gardening

Diving.

Timeline

Secondary School Certificate - Human Sciences section

anaa aljafary Secondary School
01.2022 - 01.2023

High School Certificate - Literary Track

International Technical College

Barista

Starbucks Coffee

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SHOUQ ABDULLAH S AL-ANAZI