Khulood Faisal
Data Analysis Assistant Manager
Makkah Province
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Capable of learning new frameworks and processes, adaptable to circumstances and challenges. Fast learner, good negotiator, presenter, and demonstrate leadership skills along with problem-solving abilities.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Data & Insights Assistant Manager
Nespresso
04.2023 - Current
- Generated complaint tool with data validations and dependent dynamic drop-down lists to gather nearly 1000 complaint cases per month and investigating areas of improvements and customer pinpoints.
- Developed automated excel sheet to indicate members eligible from nearly 1000 registrations per day to welcome vouchers for first time Nespresso customers.
- Conducting Data Enrichment reports and sharing to stakeholders including Sales Taker to increase reachbility by 40%.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Providing 4 Trainings on the importance and methodology of Data Enrichment.
- Maintaining and improving New Members Task force Reports to assist new members via Nespresso Machine Registrations to further improve and increase New Members and Machine registrations to Nespresso.
- Performing Churn analysis and identifying the characteristic of churners , buying behavior , pinpoints and opportunities by deep-diving and investigating root cause. Moreover, providing an action plan to reactivate churners.
- Analyzed channel cannibalization to assess consumer behavior and channel preference, evaluating the effectiveness of strategies that retained 70% of customers post-Nespresso boutique relocation.
- Performing analysis on promotions and identifying the performance of these promotions by investigating customers behavior and developing an action plan to improve the promotions.
- Leveraging Microsoft Dynamics and CRM ( Customer relationship management) to extract sales and leveraging Power-bi (dax) and excel power query to build dashboard and perform analysis.
- Prepare Monthly CRM ( Customer relationship management) KPIs to further build analysis.
- Followed all company policies and procedures to deliver quality work.
- Generated reports detailing findings and recommendations.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Maintained current understanding of market conditions, compliance standards and best practices.
Supply Chain Application Planning Specialist
Nahdi Medical Company
10.2022 - 03.2023
- Automated SP Outbound Replenishment Order parameters for UAE inventory project leveraging both min-max and time-supply methods, which helped to maintain high levels of shelf availability and lower levels of legacy stock
- Creating automated reports to track transfers, missed transfer combinations , daily supply demand through the use of SQL and Oracle BI publisher
- Leveraged Atomic Job scheduler to add schedule reports and share with business team in shared folder
- Performed Analysis to identify opportunities and patterns to improve system forecast accuracy
- Using Retail Demand Forecasting Application to generate system forecast and maintain it's parameters and performance
- Used Sales Planning Application to performs item store allocations and ensuring transfers are generated from system.
- Creating SQL scripts and Procedures to ensure operations are running smoothly
- Resolved problems, improved operations and provided exceptional service.
- Developed inventory reports to provide management with comprehensive data on inventory levels.
Business Intelligence Intern at Nahdi
Nahdi Medical Company
03.2022 - 09.2022
- Implemented and evaluated artificial intelligence and machine learning algorithms and neural networks for diverse industries.
- Leveraged artificial intelligence and machine learning algorithms for standalone products and enhanced existing product offerings.
- Transformed raw data to conform to assumptions of machine learning algorithm.
- Researched, designed and implemented machine learning applications to implement company's churn model and got predictions with high accuracy of 81%
- Tuned systems to boost performance.
- Carried out day-to-day duties accurately and efficiently.
- Created an Automated Web scarping bot to gather likes , comments and follower from Instagram and comments from Google Maps
Marketing Intern
Juleb
09.2018 - 10.2018
- Conducted 3 consumer surveys and gathered data on purchasing habits for use in branding efforts
- Performed market analysis and researched latest trends
- Took detailed notes of progress, processes, and industry details to better understand marketing and company protocols.
Call Center Agent
Soliman Fakeeh Hospital
05.2017 - 07.2017
- Assisted 50 customers per day by answering questions, responding to inquiries, and handling telephone requests
- Received multiple positive reviews acknowledging dedication to excellent customer service
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
Education
Bachelor of Science - Computer and Information Systems
University of King Abdulaziz
Jeddah 01.2016 - 01.2022
Skills
Team leadership
Time management
Workload management
Accomplishments
- Published a scientific paper about Life Expectancy based on Machine Learning and Structured Predictors at 2021 3rd International Conference on Algorithms, Machine Learning and Signal Processing
- Completed 362 hours of Cybersecurity Development Online Training at the Ministry of Communications and Information Technology
- Developed a Crowdfunding Platform for University Students for my graduation project using MongoDB, Node.js, and Express
Timeline
Data & Insights Assistant Manager
Nespresso
04.2023 - Current
Supply Chain Application Planning Specialist
Nahdi Medical Company
10.2022 - 03.2023
Business Intelligence Intern at Nahdi
Nahdi Medical Company
03.2022 - 09.2022
Marketing Intern
Juleb
09.2018 - 10.2018
Call Center Agent
Soliman Fakeeh Hospital
05.2017 - 07.2017
Bachelor of Science - Computer and Information Systems
University of King Abdulaziz
01.2016 - 01.2022
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