Excel
Shreenath Subramaniam
Store Manager
Dombivali East
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification
7
7
Languages
Work History
Store Manager
Starbucks
Tabuk
12.2022 - Current
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Developed and implemented successful staff incentive programs to motivate employees.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reported issues to higher management with great detail.
- Mitigated business risks by working closely with staff members and assessing performance.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Assistant Store Manager
Starbucks
Jeddah
10.2021 - 12.2022
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Rotated merchandise and displays to feature new products and promotions.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced operational risks while organizing data to forecast performance trends.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Shift Supervisor
Starbucks
Tabuk
12.2019 - 10.2021
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Helped store management meet standards of service and quality in daily operations.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Applied security, safety and loss prevention strategies during shifts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Prepared, calibrated, and monitored production levels to achieve targets.
- Conducted performance reviews and provided staff with feedback and guidance.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
Food and Beverage Supervisor
Indigo Delicatessan Palladium Mall (Degustibus Hospitality PvtLtd)
Lower Parel
08.2018 - 12.2019
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Worked with qualified chef to diversify menu with new offerings.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Served consistent portions following recipes and control standards.
- Directed food preparation and cooking activities to meet health and safety standards.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Set and oversaw weekly and special event menu plans.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Supervised food presentation and plating to enhance visual appeal.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Education
Bachelor of Arts - Hospitality Management
University of West London
Ahmedabad 01.2013 - 01.2016
Bachelor of Science - Catering Science And Hotel Management
Bharthiar Unversity Combitore IIHM
Ahmedabad 01.2013 - 01.2016
Skills
Maximizing profitability
Software
Point of sales System
Micros
Oasis
Certification
[Area of certification], [Company Name] - [Timeframe]
Interests
Swimming
Listening Music
Ebooks
Timeline
Store Manager
Starbucks
12.2022 - Current
Assistant Store Manager
Starbucks
10.2021 - 12.2022
Shift Supervisor
Starbucks
12.2019 - 10.2021
Food and Beverage Supervisor
Indigo Delicatessan Palladium Mall (Degustibus Hospitality PvtLtd)
08.2018 - 12.2019
Bachelor of Arts - Hospitality Management
University of West London
01.2013 - 01.2016
Bachelor of Science - Catering Science And Hotel Management
Bharthiar Unversity Combitore IIHM
01.2013 - 01.2016
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