Excel
Shreenath Subramaniam
Store Manager
Dombivali East
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification
7
7
Languages
Work History
Store Manager
Starbucks
Tabuk
12.2022 - Current
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Developed and implemented successful staff incentive programs to motivate employees.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reported issues to higher management with great detail.
- Mitigated business risks by working closely with staff members and assessing performance.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Assistant Store Manager
Starbucks
Jeddah
10.2021 - 12.2022
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Rotated merchandise and displays to feature new products and promotions.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced operational risks while organizing data to forecast performance trends.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Shift Supervisor
Starbucks
Tabuk
12.2019 - 10.2021
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Helped store management meet standards of service and quality in daily operations.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Applied security, safety and loss prevention strategies during shifts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Prepared, calibrated, and monitored production levels to achieve targets.
- Conducted performance reviews and provided staff with feedback and guidance.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
Food and Beverage Supervisor
Indigo Delicatessan Palladium Mall (Degustibus Hospitality PvtLtd)
Lower Parel
08.2018 - 12.2019
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Worked with qualified chef to diversify menu with new offerings.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Served consistent portions following recipes and control standards.
- Directed food preparation and cooking activities to meet health and safety standards.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Set and oversaw weekly and special event menu plans.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Supervised food presentation and plating to enhance visual appeal.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Education
Bachelor of Arts - Hospitality Management
University of West London
Ahmedabad 01.2013 - 01.2016
Bachelor of Science - Catering Science And Hotel Management
Bharthiar Unversity Combitore IIHM
Ahmedabad 01.2013 - 01.2016
Skills
Maximizing profitability
Team leadership and coaching
Relationship building and management
Order management
Product and service sales
Customer Response
Training and mentoring
Database Management
Systems and software programs
Staff training and development
Operations
Goals and performance
Team Building
Financial operations management
Bank deposit procedures
POS systems
Store displays
Hourly shift management
Mathematical aptitude
Customer Relations
Personnel development
Staff Management
Software
Point of sales System
Micros
Oasis
Certification
[Area of certification], [Company Name] - [Timeframe]
Interests
Swimming
Listening Music
Ebooks
Timeline
Store Manager
Starbucks
12.2022 - Current
Assistant Store Manager
Starbucks
10.2021 - 12.2022
Shift Supervisor
Starbucks
12.2019 - 10.2021
Food and Beverage Supervisor
Indigo Delicatessan Palladium Mall (Degustibus Hospitality PvtLtd)
08.2018 - 12.2019
Bachelor of Arts - Hospitality Management
University of West London
01.2013 - 01.2016
Bachelor of Science - Catering Science And Hotel Management
Bharthiar Unversity Combitore IIHM
01.2013 - 01.2016