Shroug Almansour
Administrative candidate | PMO|CX|HR|QA
Summary
Highly organized and dependable professional skilled at managing multiple priorities while maintaining a positive attitude. Proven track record of success in achieving team goals and surpassing expectations. Displays a strong willingness to assume additional responsibilities to contribute to team success.
Overview
2025
2025
years of professional experience
18
18
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Customer Care Specialist
NWC | Aqualia
09.2024 - Current
- leading the collection team :
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Quality Specialist
Solutions by Stc
5 2023 - 08.2024
- Collaborated with stakeholders to define project scope, goals, and deliverables, ensuring alignment with business objectives.
- Enhanced team collaboration for successful project outcomes with regular meetings and progress updates.
- Implemented business intelligence solutions to increase operational efficiency.
Customer Service Agent
alrajhi bank
06.2022 - 04.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Communicated with clients regarding account services, statements, and balances
- Responded to customer calls and emails to answer questions about products and services
HR Specialist
koozi
02.2021 - 09.2021
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
Education
Bachelor of Science - Human Resources Management
Buraydah Colleges
04.2001 - 05.2019
Skills
Projects management
Report preparation
Complaint resolution
Customer service
Microsoft Office
Administrative support
Correction action planning
Human resource management
Data analysis
Customer Satisfaction
Performance monitoring
Team Leadership
Certification
TOEFL ITP
Willingnesstorelocate
True
Timeline
Customer Care Specialist
NWC | Aqualia
09.2024 - Current
Customer Service Agent
alrajhi bank
06.2022 - 04.2023
HR Specialist
koozi
02.2021 - 09.2021
Bachelor of Science - Human Resources Management
Buraydah Colleges
04.2001 - 05.2019
Quality Specialist
Solutions by Stc
5 2023 - 08.2024
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