Shthur Bukhari

-Applying claims department &procedures and quality measures of processing claims

-Processing of providers network claims efficiently &accurately, in order to provide company, record of all received claims before end of every month

-Separate all invoices once processed according to the PIC's in order to send them with the bordereau. -Work in high speed and efficiency to achieve monthly targets

-Responsible for answering & managing all company incoming calls

-Follow up with all internal/external parties regarding service initiative and maintenance of this initiative including but not limited to; SMS, VIP requirements, etc..

-Where required, manage the expectations of the client, on the services that can be rendered within the remit of the client’s insurance coverage and the service capability of the organization.

-Handling over 60 companies and establishment including clients requests 24\7, make sure to solve the issueon spot and insure that he client satisfied from SAED services

-Following up with all he internal deparment to assist in resolving desputes on behalf of the clients
-Renew Contracts to the clients
-Resolve client billing problems and collect customer payments in accordance with payment due dates -Making outbound collection calls in a professional manner while keeping and improving customer relations -Team Leader for the new joiners