Shweta Verma
Adelaide
Summary
- An enthusiastic professional with over 7+ years of sales,customer service and administration.
- Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach.
- Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Successfully prospects for new business by demonstrating value of products and services to maximise sales process and drive revenue.
- Maintain highest level of integrity and values dedicated to deliver a high level of customer service.
Overview
7
7
years of professional experience
Work History
Sales Operations Administrator
Vonex
02.2023 - Current
- Ensure all necessary administrative tasks required by the Sales Team and Sales Operations Manager are carried out in an efficient,expedient and professional manner.
- Manage activations and service provisioning of OPTUS customers.
- Assist with documenting key processes and procedures and security protocols.
- Evaluate current operational practices and suggested improvement strategies.
- Close looping all customers requests,queries and complaints in a timely manner.
- Provide support with Onboarding and partner development for the operations delivery of Vonex and OPTUS partners.
- Provide administrative support to the operations team for the procurement and management of stock.
Business Solutions Consultant
Optus
07.2020 - 02.2023
- Promote business sales and engagement by building relationships with business customers and driving opportunities through to delivery.
- Participate in business solution design process for client to understand and define functional project requirements.
- Identified needs of customers promptly and efficiently.
- Drive 4 main KPIs (New services, Recontracts, Complex phone solutions , mobile internet)
- Ensuring sales KPIs and targets are achieved
- Nurturing accounts and assessing potential to be groomed to Enterprise level
- Product Specialist for Business accounts
- Achieved Pacesetters 2022
- Optus Experts Bronze, Silver and Gold completed
Sales Associate
Optus
07.2017 - 06.2020
- Consistently exceeding monthly sales targets.
- Understanding customer needs and providing tailored solutions
- Up selling and cross selling
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Running pre-shift huddles and calls
- Processing point of sale purchases
- Handling end of day processes
Education
Bachelor of Commerce And Accounting -
GURU NANAK DEV UNIVERSITY
India 2012
Skills
- Customer Experience
- Relationship Building
- Key Performance Indicators (KPIs)
- Verbal and Written Communication
- Operational Efficiency and Safety
- Business Procurement
- LEAD Management
- Sound Knowledge of Products
- Leadership and Professional Demeanour
- Time Management
- Process Improvement
- Planning & organizing
- Accuracy and Efficiency
- Documentation And Reporting
- Multi tasking
- Decision-Making
REFERENCES
Nadia Asim
Partner Operations Executive SMB Sales
OPTUS
0477 796 336
Richa Mishra
Sales Operations Manager
Vonex
0470 350 176
Timeline
Sales Operations Administrator
Vonex
02.2023 - Current
Business Solutions Consultant
Optus
07.2020 - 02.2023
Sales Associate
Optus
07.2017 - 06.2020
Bachelor of Commerce And Accounting -
GURU NANAK DEV UNIVERSITY
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