SIBI M K
Jeddah,Kingdom Of Saudi Arabia
Summary
Accomplished professional with extensive expertise in hire desk management, document control, and logistics management. Demonstrates proficiency in office administration, network maintenance, and Windows administration, ensuring seamless operations and service delivery improvement. Adept at crisis resolution and diplomatic negotiation, with a strong commitment to policies and procedures compliance. Multilingual communicator skilled in customer relationship management systems and ERP systems expertise. Dedicated to enhancing organisational behaviour understanding through process improvement suggestions and efficient decision-making. Career goals include leveraging technical support familiarity and cloud-based software experience to drive innovative solutions in dynamic environments.
Overview
15
15
years of professional experience
1
1
Certification
Work history
Service Administrator, Hire Desk Controller
RSS SAUDI LIMITED
Jeddah, Mecca Region
2019.01 - Current
- Document control, Logistic management, Hire management. Communication with customers.
- Teamwork coordination, Site coordination, Customer requirements and feedback checking.
- Reviewed and updated database regularly for accuracy of information.
- Maintained accurate records of customer interactions to improve service delivery.
- Handled all incoming calls professionally, contributing to positive brand image.
- Assisted teams in project coordination leading to timely completion.
- Ensured seamless communication across departments through meticulous record keeping.
- Diesel management, facility managment and Administration.
- Facilitated smooth operations by scheduling and organising staff meetings.
- Coordinated workflow to meet business demands, monitoring and prioritising outstanding service requests and work orders.
- Monthly Invoice preparation including time sheet management.
- Hire delivery and Installation with Off hire collection management.
- Monthly pipeline submission , Logistic and Manpower Po tracking sheet preparation and submission.
- Supporting monthly finance auditing with completion of documentation.
- Assisted in preparation of monthly reports to inform decision making.
- Coordinated logistics for product delivery to ensure timeliness.
Asst: Import Manager, Warehouse supervisor, Asst: Sales Management, Inventory Controlling
MASCA CAR ACCESSORIES TRADING EST
Dammam, Eastern Province
2013.01 - 2019.12
- Communicated regularly with stakeholders about shipment status, promoting transparency and trust-building.
- Developed contingency plans for potential disruptions in the supply chain.
- Conducted risk assessments on potential suppliers to mitigate losses.
- Liaised with finance department for accurate invoice processing.
- Conducted regular reviews of supplier performance leading to better negotiations.
- Streamlined communication between departments guaranteeing smoother operations.
- Collaborated with overseas suppliers to improve product quality.
- Resolved shipment discrepancies promptly, minimising business disruption.
- Coordinated import logistics to ensure timely delivery.
customer Engineer Trainee
Hindustan computer limited (HCL)
2011.01 - 2012.06
- Managed multiple tasks simultaneously whilst ensuring high level of accuracy in work done.
- Established good relationships with clients by addressing their queries efficiently and effectively.
- Shared best practices within the team leading to increased productivity levels throughout unit.
- Delivered training sessions to customers on product usage and troubleshooting techniques.
Education
Matriculation (THSLC) -
Plus Two - Higher Secondary
Diploma - Computer Engineering
Skills
- Hire Desk Management
- Document Control
- Logistics Management
- Office Administration
- Windows administration
- Hardware and Network maintenance
- Network administration and maintenance
- Result-Driven approach
- Service delivery improvement
- Policies and procedures compliance
- Professional ethics
- Multilingual communication
- Crisis resolution
- Microsoft office suite proficiency
- Administration-Specific creativity
- Customer relationship management systems
- Process improvement suggestions
- Professional email etiquette
- Data confidentiality awareness
- Technical support familiarity
- Time management proficiency
- Supply chain understanding
- Diplomatic negotiation
- Experience with cloud-based software
- Organisational behaviour understanding
- Office equipment operation
- Service delivery oversight
- Basic accounting principles
- Purchase order creation
- Meeting coordination
- Phone call management
- Efficient decision-making
- Effective listening
- Contract administration
- Delivery coordinating
- Information gathering techniques
- Report generation
- Documentation management
- ERP systems expertise
- Troubleshooting Systems and Applications
- Performance Tuning & Health Check of Systems
Certification
- Cisco Certified Network Associates (C C N A), April 2011
- Microsoft Certified Professional (M C P), April 2011
PERSONAL DETAILS
Malayalam
Native
Arabic
Upper intermediate
English
Fluent
Hindi
Advanced
Tamil
Elementary
PERSONAL DETAILS
Listening Music, Driving, Reading Books, Browsing.
PROJECT ENDERTAKEN (ACADEMIC)
Online Scholarship Examination, Guide: RANJITH C NAIR, Date: NOV 2008 – JAN 2009, Language used- VB.Net, ASP.Net, Duration – 90 Days, Semester – 6th
STRENGTHS
- Strong communication skills with people of all levels and roles
- Enthusiastic, creative, and willing to assume increased responsibility
- Unique ability to adapt quickly to challenges and changing environments
- Personable, articulate, and professional in both appearance and manners
STATEMENT OF PURPOSE
Consistent in my career objective and knowledge of studies as well as work experience given confidence to adopt myself to the rapidly varying technology to complete the assignment on time, So I trust your organization will provide an opportunity to prove my skill and offer further growth and necessary skills needed for tomorrow's environment in the industry.
PRESENT STATUS
Working with Rental Solutions & Services Generator Rental Company, Kingdom of Saudi Arabia, Dammam, as Hire Desk Controller from 2019 Jan 6th onwards.
Affiliations
- Driving
- Reading
Accomplishments
I have received multiple appreciation E mails from internal organization and customers for efficiently handling the workflow.
Timeline
Service Administrator, Hire Desk Controller
RSS SAUDI LIMITED
2019.01 - Current
Asst: Import Manager, Warehouse supervisor, Asst: Sales Management, Inventory Controlling
MASCA CAR ACCESSORIES TRADING EST
2013.01 - 2019.12
customer Engineer Trainee
Hindustan computer limited (HCL)
2011.01 - 2012.06