SIDDARTHA GOPAL KOTIAN

Key Responsibilities:

• Operational Oversight: Monitor and control daily branch operations to ensure efficiency, accuracy, and compliance with internal policies and regulatory requirements.
• Process Compliance: Conduct routine checks on operational activities, verify documentation, and ensure adherence to standard operating procedures (SOPs).
• Risk & Control Management: Identify operational risks, implement corrective actions, and support internal/external audit readiness.
• Reporting & Documentation: Prepare operational reports, performance dashboards, transaction summaries, and control logs for management review.
• Financial Controls: Verify transactions, reconcile accounts, monitor cash movement, and ensure accuracy in financial postings and branch records.
• Coordination & Support: Act as a liaison between the branch and head office departments such as Finance, HR, Compliance, and Operations.
• Performance Monitoring: Track productivity, service quality, and turnaround times (TATs), and recommend improvements.
• Training & Guidance: Support staff by providing guidance on policies, procedures, and operational best practices.
• Customer Service Support: Assist in resolving escalated operational issues and ensure excellent service delivery standards.

• Updating periodic maintenances record of equipments.
• Communicating with customer for arranging the service teams for the periodic maintenances and also arranging the documents for entry pass if required.
• Service, Breakdown, Installation & De Installation work scheduling and follow up.
• Supervised customer care with company 24 x 7 Hotline number to take up customer’s complaints and to the needful anytime on field.
• Attending the breakdown calls, diverting the breakdown teams, communicating with them for the requirements, arranging needful, and follow-up till the completion of the job.
• Acts as a director for customer problems and provides detail information via phone or mail to customers.
• Solving customer problems, complaints and receives customer complaint reports for equipments service and maintenance.
• Responsible for providing customer care service to the clients and fulfill their requirements.
• To attend customer phone calls and mails and to know their requirements and perform duties like clients enquires and solved their problems.
• To motivate and to support the service technician teams in all matters.
• To perform other task and have a good coordination with the service team for smooth moving of work.
• Site Inspection (To make sure the proper service of equipments and also for new requirements as request by Sales & Operation dept)
• Taking check list of equipments from site and allocating the technician for maintenances.
• Maintaining the history of equipments through data entry of daily reports (Service, Breakdowns and other maintenances activities in Equipment Maintenances Software).
• Parts requirements deals with supplier by checking in Cummins Quick serve online and FG Wilson parts catalog.
• Service report, breakdown report & periodic maintenances data entry (Maintaining in excel sheet) and circulate to supervisors in daily basis.
• Customer complaint registration, reporting and follow up.
• Warranty registration of equipments, tracking, coordinating with suppliers, claiming warranty and follow up completion of the job (Cummins & FG Wilson).

• Updating periodic maintenance records
• Coordinating service teams and arranging site entry passes
• Scheduling service, breakdown, installation & de-installation tasks
• Handling 24/7 customer hotline
• Attending and coordinating breakdown calls
• Customer problem resolution and complaint handling
• Service report documentation and equipment history maintenance

• Reporting Day to Day activities directly to the service manager.
• Assigning various jobs to sub ordinates of evaluating their jobs.
• Maintaining job sheet for each & every mechanic.
• Forwarding the necessary information to the service departments for installation and commissioning of equipments.
• Taking check list of equipments from site and allocating the technicians for job.
• Yard workshop repair jobs, taking the punch list of the equipments came from site after off hire and allocating the technicians for the listed job, also do the quality inspection after the job completion.

• Daily reporting to workshop/service manager
• Job assignment and technician supervision
• Maintaining job sheets
• Forwarding installation/commissioning updates
• Workshop repair supervision and quality checks

• Reporting Day to Day activities directly to the workshop manager.
• Assigning various jobs to sub ordinates of evaluating their jobs.
• Maintaining job sheet for each & every mechanic.
• Forwarding the necessary information to the service team for installation and commissioning of equipments.
• Taking check list of equipments from site and allocating the technicians for job.
• Yard workshop repair jobs, taking the punch list of the equipments came from site after off hire and allocating the technicians for the listed job, also do the quality inspection after the job completion.

• Reporting Day to Day activities directly to the workshop manager.
• Assigning various jobs to sub ordinates of evaluating their jobs.
• Maintaining job sheet for each & every mechanic.
• Forwarding the necessary information to the service team for installation and commissioning of equipments.
• Maintaining a proper update of fleet status and daily movements of equipments time to time.
• Taking check list of equipments from site and allocating the technicians for job.
• Yard workshop repair jobs, taking the punch list of the equipments came from site after off hire and allocating the technicians for the listed job, also do the quality inspection after the job completion.
• Group Five constructions is a joint venture set up between al naboodah constructions Group and group five limited specializes in multi-disciplinary contracts involving heavy civil engineering and building projects centered on the challenging environment of the United Arab Emirates and Doha Qatar

• Daily reporting to workshop/service manager
• Job assignment and technician supervision
• Maintaining job sheets
• Forwarding installation/commissioning updates
• Workshop repair supervision and quality checks

• Reporting Day to Day activities directly to the works manager.
• Assigning various jobs to sub ordinates of evaluating their jobs.
• Maintaining job sheet for each & every mechanic.
• Lobo’s Auto Care Udupi one of the most workshop for petrol and diesel cars.
• Presently worked as workshop supervisor from 15-11-2003 to 20-05-2005.

• Trouble shooting, Petrol Engine.
• Overall maintenance of Petrol Engine.
• Kyathi Motors is one of the Authorized Service Center of Suzuki.
• Presently worked as mechanic from 21-7-1997 after one year of training I has been elevated to the post of mechanical assistant and prompted as senior mechanic after that promoted as supervisor of workshop till 6-10-2003.