SIDHIQUE S
Hafar Al-Batin ,Eastern Province of Saudi Arabia
Summary
Efficient Customer Service Associate with 8 years of experience answering high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with drive to succeed. Talented and focused professional with more than 8 years of expertise performing successfully in office environments. Proficient user of Microsoft Office applications and calendar management software. Skilled communicator with excellent filing skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work history
Customer Relations Officer
Buruj Cooperative insurance
Hafar Al Batin, Saudi Arabia
2022.02 - Current
- Fostered trustful relationships with customers by providing clear communication.
- Regularly updated knowledge on company products and services for effective customer guidance.
- Delivered high-quality service, resulting in positive feedback from customers.
- Participated in regular training sessions to stay abreast of industry developments.
Customer Relations Officer
Al Othaim Holding Company
Hafar Al Batin, Saudi Arabia
2018.02 - 2021.08
- Trained new staff members on best practices for customer relationship management.
- Managed complex client queries with professionalism and patience.
- Participated in regular training sessions to stay abreast of industry developments.
- Collaborated with sales team to ensure a seamless customer experience.
Customer relations officer
Techasoft Pvt. Ltd.
Bengaluru, Karnataka, India
2016.03 - 2017.12
- Tracked trends in customer feedback for continuous improvement initiatives.
- Streamlined complaint resolution process, leading to increased client satisfaction.
- Participated in regular training sessions to stay abreast of industry developments.
- Enhanced business reputation through excellent customer service provision.
Junior Accountant
Swapna Sales Corporation
Ernakulam, Kerala,India
2015.12 - 2016.12
- Played instrumental role in year-end closing processes for successful audit completion.
- Identified potential financial risks by meticulously reviewing transaction histories.
- Reduced discrepancies in financial data by conducting thorough analysis.
- Utilised advanced Excel functions for speedy data processing and analysis.
Education
Master of Business Administration - Human Resource Management
Uttaranchal University
Dehradun, India 2025.02 -
Diploma - AAPC's medical coding
Cardea Healthcare Solutions
Kerala, India 2024.03 - 2024.07
Bachelor of Business Administration - Airline and airport management
Bharathiar University
Coimbatore, India 2012.08 - 2015.12
Skills
- Professional and mature
- Dedicated team player
- Microsoft Office proficiency
- Billing and coding
- Business administration
- Social media knowledge
- Accounts receivable and payable
- Office administration
- Meeting planning
Languages
Malayalam
Native language
English
Master or proficient
C2
Tamil
Advanced
C1
Hindi
Advanced
C1
Arabic
Fluent
Malayalam
Fluent
Timeline
Master of Business Administration - Human Resource Management
Uttaranchal University
2025.02 -
Diploma - AAPC's medical coding
Cardea Healthcare Solutions
2024.03 - 2024.07
Customer Relations Officer
Buruj Cooperative insurance
2022.02 - Current
Customer Relations Officer
Al Othaim Holding Company
2018.02 - 2021.08
Customer relations officer
Techasoft Pvt. Ltd.
2016.03 - 2017.12
Junior Accountant
Swapna Sales Corporation
2015.12 - 2016.12
Bachelor of Business Administration - Airline and airport management
Bharathiar University
2012.08 - 2015.12