Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
SIDHIQUE S

SIDHIQUE S

Hafar Al-Batin ,Eastern Province of Saudi Arabia

Summary

Efficient Customer Service Associate with 8 years of experience answering high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with drive to succeed. Talented and focused professional with more than 8 years of expertise performing successfully in office environments. Proficient user of Microsoft Office applications and calendar management software. Skilled communicator with excellent filing skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work history

Customer Relations Officer

Buruj Cooperative insurance
Hafar Al Batin, Saudi Arabia
02.2022 - Current
  • Fostered trustful relationships with customers by providing clear communication.
  • Regularly updated knowledge on company products and services for effective customer guidance.
  • Delivered high-quality service, resulting in positive feedback from customers.
  • Participated in regular training sessions to stay abreast of industry developments.

Customer Relations Officer

Al Othaim Holding Company
Hafar Al Batin, Saudi Arabia
02.2018 - 08.2021
  • Trained new staff members on best practices for customer relationship management.
  • Managed complex client queries with professionalism and patience.
  • Participated in regular training sessions to stay abreast of industry developments.
  • Collaborated with sales team to ensure a seamless customer experience.

Customer relations officer

Techasoft Pvt. Ltd.
Bengaluru, Karnataka, India
03.2016 - 12.2017
  • Tracked trends in customer feedback for continuous improvement initiatives.
  • Streamlined complaint resolution process, leading to increased client satisfaction.
  • Participated in regular training sessions to stay abreast of industry developments.
  • Enhanced business reputation through excellent customer service provision.

Junior Accountant

Swapna Sales Corporation
Ernakulam, Kerala,India
12.2015 - 12.2016
  • Played instrumental role in year-end closing processes for successful audit completion.
  • Identified potential financial risks by meticulously reviewing transaction histories.
  • Reduced discrepancies in financial data by conducting thorough analysis.
  • Utilised advanced Excel functions for speedy data processing and analysis.

Education

Master of Business Administration - Human Resource Management

Uttaranchal University
Dehradun, India
02.2025 -

Diploma - AAPC's medical coding

Cardea Healthcare Solutions
Kerala, India
03.2024 - 07.2024

Bachelor of Business Administration - Airline and airport management

Bharathiar University
Coimbatore, India
08.2012 - 12.2015

Skills

  • Professional and mature
  • Dedicated team player
  • Microsoft Office proficiency
  • Billing and coding
  • Business administration
  • Social media knowledge
  • Accounts receivable and payable
  • Office administration
  • Meeting planning

Languages

Malayalam
Native language
English
Master or proficient
C2
Tamil
Advanced
C1
Hindi
Advanced
C1
Arabic
Fluent
Malayalam
Fluent

Timeline

Master of Business Administration - Human Resource Management

Uttaranchal University
02.2025 -

Diploma - AAPC's medical coding

Cardea Healthcare Solutions
03.2024 - 07.2024

Customer Relations Officer

Buruj Cooperative insurance
02.2022 - Current

Customer Relations Officer

Al Othaim Holding Company
02.2018 - 08.2021

Customer relations officer

Techasoft Pvt. Ltd.
03.2016 - 12.2017

Junior Accountant

Swapna Sales Corporation
12.2015 - 12.2016

Bachelor of Business Administration - Airline and airport management

Bharathiar University
08.2012 - 12.2015
SIDHIQUE S