Summary
Overview
Work History
Education
Skills
Certification
Custom Section
Training
Personal Information
Languages
Interests
Timeline
Generic
Siju M Mathew

Siju M Mathew

Alkhuwair-42,Oman

Summary

To be involved in work where I can utilize skill and creatively involved with system that effectively contributes to the growth of organization.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Technical Support Co-ordinator

University of Technology and Applied Sciences
01.2013 - Current
  • Coordinate and manage daily IT support operations across laboratories, classrooms, and administrative departments.
  • Assign and monitor helpdesk tickets, ensuring timely resolution and adherence to service level agreements (SLAs).
  • Deliver technical support for helpdesk inquiries, ensuring the smooth operation of computer systems, audiovisual equipment (projectors, interactive screens), printers, and photocopiers.
  • Install, configure, and maintain software and perform hardware troubleshooting for laboratories, classrooms, staff systems, examinations, workshops, and seminars.
  • Configure and support desktops/laptops, LCD projectors, and interactive electronic boards.
  • Handle laptop/desktop deployment, maintenance, and break/fix activities, including hardware and software installations and upgrades.
  • Provide support for Windows OS and Microsoft applications.
  • Supervised and guided technical support staff, allocating tasks, monitoring performance, and providing training to enhance team capabilities.
  • Coordinate and assign helpdesk requests to team members, ensuring timely resolution of issues.
  • Oversee installation, configuration, and maintenance of computer systems, printers, and audiovisual equipment (projectors, interactive displays).
  • Managed and monitored Papercut server, overseeing user permissions, print quotas, system stability checks, and backup verification to ensure reliable printing services.
  • Monitor and manage printing systems (e.g., Papercut), including user permissions, quotas, and usage reports.
  • Ensure all systems are updated with the latest Windows versions and that antivirus software (Bitdefender) is up to date.
  • Perform daily monitoring and maintenance of computer laboratory rooms, ensuring proper functionality and adherence to health and safety procedures.
  • Participate in professional development activities, team meetings, and knowledge sharing sessions, and submit achievement and task reports regularly.
  • Prepare and maintain detailed inventory records for computer peripherals, printers, and software licenses, and provide procurement recommendations based on technical evaluations.
  • Maintain accurate inventory records of IT assets, including computers, peripherals, and software licenses.
  • Ensured compliance with IT policies, security standards, and health & safety regulations in labs and workspaces, maintaining a secure and safe environment.
  • Lead the planning, setup, and on-site technical support for internal and external examinations, and supervise the technical team in managing presentation and event technologies.

System Administrator

technospace
09.2010 - 12.2012
  • Maintained corporate LAN, including servers, workstations, laptops, printers and other peripheral equipment.
  • Supported network operating systems, implemented Windows 2003, expanded systems, and managed networking to enhance system reliability.
  • Administered office network, installing hardware and software.
  • Configure windows based server 2003, DNS & DHCP.
  • Active Directory user creation and password resetting in windows server 2003 R2 and Standard.
  • Configuring File and Print Server.
  • Configuring DFS, Folder Security.
  • Executed backups using Veritas Server 2010 to safeguard critical data.
  • Monitored network to ensure availability of network and internet services, performing maintenance to ensure continuous connectivity.
  • Executed UTP cable patching to establish network connections.
  • Set up thin clients for efficient access to network services.
  • Configuring Shadow copies and Disk Quotas.
  • RAID using NAS netgear.
  • Website Blocking using Firewall.
  • Troubleshooting Network printers and Photocopiers.
  • Configuration and handling networking printers and photocopiers like HP.
  • Assembling and upgradation of PCs.
  • SQL server 2005 configuration.

IT Assistant

BROOKFIELD MULTIPLEX LLC
08.2007 - 08.2010
  • Consult with IT manager on future technology issues involving connectivity for LANs, WANs, and Internet applications.
  • Supported Network Operating Systems, Windows 2000 and Windows 2003, by implementing networking and expansions.
  • Involved in the maintenance of corporate LAN consisting of servers, workstations, laptops, printers and other peripherals equipment.
  • Installation and administration of personal computers in Windows 2000/98/XP, laptops.
  • Installation and configuration of Modems and Internet, network in client side.
  • Administration/maintenance of Office network, hardware and software Installation.
  • Assembling and Up-gradation of PCs.
  • Configuring File and Print Server.
  • Windows Active directory Installation and users and computer management.
  • Windows Server 2003 –File server and Shadow Copy.
  • Configuring DNS and DHCP Server.
  • Providing PC support for computers with hardware and software installation.
  • Windows Server 2003 Terminal Server configuration and Usage.
  • Configuring the Linksys wireless routers.
  • Network Management in Microsoft Windows 2000/2003.
  • Install and support software such as Ms Office and Exchange.
  • Configuration and handling for network printers and Photocopier like XEROX and HP.
  • Troubleshooting Network printers and Photo copiers.
  • DUBAI

Desktop Engineer

IT Source Consultancies
07.2006 - 08.2007
  • Troubleshooting in Desktops, Laptops and Thin Clients.
  • Responsible for OS installations and Handling of network Printers.
  • Network Printer installations and configuration.
  • Handling Troubleshooting through the net meeting.
  • Handling of Backup.

System Engineer

SUPRAWIN TECHNOLOGIES
07.2003 - 06.2006
  • Handling windows 2000 and NT systems.
  • Installing new software.
  • Administer and maintain network Security through Policies and permissions.
  • PC Assembling.
  • BANGALORE

Education

M.Sc - Information Technology and Management

University of Periyar
Tamilnadu, India

B.Sc - Mathematics

University Of Kerala
India

Pree Degree -

University Of Kerala
India

Skills

  • Technical Support
  • Windows 11
  • Mac OS
  • Software Installation
  • Troubleshooting
  • Computer Hardware
  • Troubleshooting Windows OS Based Systems
  • Printers and Photocopiers Configuration
  • Papercut software
  • Ventoy
  • Acronis
  • Medicat
  • Mini Partition Tool
  • Haselo Disk Clone
  • Macrium Reflect
  • Veyon
  • Hiren PE
  • Microsoft Windows 11 OS administration
  • Windows Imaging
  • Office Suites

Certification

  • Microsoft Certified Professional (Windows 2003 Server & XP), 8848669
  • MCITP: Enterprise Administrator, 8848669

Custom Section

  • Technical Support: Windows 11, Mac OS
  • Various Software Installation and Troubleshooting
  • Computer Hardware Troubleshooting
  • Windows OS Based Systems
  • Printers and Photocopiers Configuration
  • Papercut software
  • Ventoy, Acronis, Medicat, Mini Partition Tool, Haselo Disk Clone, Macrium Reflect, Veyon, Hiren PE
  • Microsoft Windows 11 OS administration
  • Windows Imaging
  • Office Suites

Training

  • Sql Server and Python 3, 2023-11-01, ISETC Department, UTAS, Muscat
  • Windows Command Mastery, 2024-05-15, Delivering a Workshop, UTAS, Muscat
  • Microsoft Sensitive Data Workshop, 2022-03-30, Crayon, UTAS, Muscat
  • Thawani Checkout, 2022-10-11, IT Department, UTAS, Muscat

Personal Information

Passport Number: V1926270

Languages

English
Advanced
C1
Hindi
Elementary
A2
Malayalam
Proficient
C2
Tamil
Proficient
C2

Interests

  • Technology exploration,
  • system troubleshooting,
  • knowledge sharing

Timeline

Technical Support Co-ordinator

University of Technology and Applied Sciences
01.2013 - Current

System Administrator

technospace
09.2010 - 12.2012

IT Assistant

BROOKFIELD MULTIPLEX LLC
08.2007 - 08.2010

Desktop Engineer

IT Source Consultancies
07.2006 - 08.2007

System Engineer

SUPRAWIN TECHNOLOGIES
07.2003 - 06.2006

M.Sc - Information Technology and Management

University of Periyar

B.Sc - Mathematics

University Of Kerala

Pree Degree -

University Of Kerala

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Siju M Mathew