Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Sila Mei

Sila Mei

Capaccio Scalo

Summary

Versatile and dynamic, with a proven track record at E-moderators, I excel in content moderation and customer service, enhancing user satisfaction and fostering strong client relationships. Skilled in multitasking and active listening, my background spans from digital engagement to personalized pet care, demonstrating exceptional organizational skills and a commitment to excellence.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Chat Moderator

E-moderators
12.2021 - Current

In my current job I have to chat with different people from all Italy, entertaining them by using all different themes, topics, from sports to travel, and also talking about life and family experiences.

  • Provided valuable feedback regarding user sentiment towards product features or promotions discussed within chats.
  • Participated in regular team meetings, sharing insights on chat activity patterns to inform policy updates or enhancements.
  • Increased user satisfaction with timely and professional responses to inquiries and concerns.

Dog Sitter

Freelance
02.2020 - Current

I love dogs, and to make an extra income I currently work as a Dog sitter helping my own neighbors, relatives, friends and new clients.

  • Enhanced clients'' satisfaction by providing attentive and personalized care for their dogs.
  • Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
  • Developed strong relationships with clients, earning referrals and positive testimonials from satisfied pet owners.

Cashier

Grocery Store Products
06.2019 - 09.2019

I was a cashier in a supermarket, I had to deal with money exchanges every day, clients support and I often also had to work as a shelf assistant.

  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.

Education

High School Diploma -

Liceo Linguistico Alfonso Gatto
Agropoli, Italy
06-2021

Skills

  • Social media
  • Very familiar with the online world and technology since I was a child
  • Content moderation
  • Teamwork
  • Customer service
  • Attention to detail
  • Multitasking
  • Organizational skills
  • Active listening
  • Language fluency (English)

Certification

ICDL

Timeline

Chat Moderator

E-moderators
12.2021 - Current

Dog Sitter

Freelance
02.2020 - Current

Cashier

Grocery Store Products
06.2019 - 09.2019

High School Diploma -

Liceo Linguistico Alfonso Gatto
Sila Mei