Summary
Overview
Work History
Education
Timeline
Generic

Silena Robertson

Balaklava

Summary

Hard-working and trustworthy. Prepared to contribute service-minded and dedicated attitude to service team. Expertly manages high-volume orders and completes assignments to meet customer demand and quality expectations. Friendly with experience in order taking, payment processing and food safety. Contributes to team success by working hard, taking on extra work and meeting customer needs. Great at managing time and helping fellow workers.

Overview

29
29
years of professional experience

Work History

Cafe All Rounder

Wendys Cafe'n'Cakes
06.2018 - Current
  • Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
  • Maintained a clean and organized café environment, adhering to health and safety regulations.
  • Supported fellow team members in achieving a smooth workflow during peak hours.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Monitored food temperatures to comply with safety regulations.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

House Cleaner/Gardener

Veterans Affairs
10.2015 - Current
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.

Cafe Cook

Balaklava Cafe
04.2015 - 06.2018
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Maintained food safety and sanitation standards.
  • Followed strict standards for food handling and safety, minimizing risks to customers.

Cook

Burgershack
10.2013 - 04.2017
  • Maintained a safe work environment with consistent adherence to safety protocols and proper use of personal protective equipment.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Contributed to positive guest experiences by accommodating special dietary needs and requests.
  • Ensured adherence to dietary restrictions like gluten-free or vegan options without compromising taste or presentation.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Maintained food safety and sanitation standards.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Followed strict standards for food handling and safety, minimizing risks to customers.

Cleaner

Balaklava Racing Club
08.2012 - 10.2015
  • Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
  • Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Emptied trashcans and transported waste to collection areas.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.

Cook

Port Wakefield Chicken And Seafood
10.2010 - 10.2013
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Maintained food safety and sanitation standards.
  • Kept kitchen clean and organized by performing daily maintenance tasks.

Take Away Food Shop Owner

Kevs Take Away
07.1996 - 05.2003
  • Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
  • Increased store revenue through effective product merchandising and targeted marketing campaigns.
  • Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
  • Developed loyal customer base by consistently delivering high-quality products and personalized service.
  • Implemented loss prevention strategies to minimize instances of theft or damage within the store.
  • Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
  • Coached, counseled and disciplined employees.
  • Trained and motivated employees to perform daily business functions.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Trained new employees on proper protocols and customer service standards.

Cashier

Port Wakefield Welcome Mart
03.1995 - 02.1996
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Stocked, tagged and displayed merchandise as required.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.

Education

No Degree -

Balaklava High School
Balaklava, SA
11.1996

Timeline

Cafe All Rounder

Wendys Cafe'n'Cakes
06.2018 - Current

House Cleaner/Gardener

Veterans Affairs
10.2015 - Current

Cafe Cook

Balaklava Cafe
04.2015 - 06.2018

Cook

Burgershack
10.2013 - 04.2017

Cleaner

Balaklava Racing Club
08.2012 - 10.2015

Cook

Port Wakefield Chicken And Seafood
10.2010 - 10.2013

Take Away Food Shop Owner

Kevs Take Away
07.1996 - 05.2003

Cashier

Port Wakefield Welcome Mart
03.1995 - 02.1996

No Degree -

Balaklava High School

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Silena Robertson