Simon Mburu
bell man
Al Madinah,01
Summary
At Banyantree Al Ula, I excelled in enhancing guest experiences through expert local knowledge and exceptional service, showcasing adaptability and stress tolerance. My proficiency in luggage handling and effective communication led to improved safety and satisfaction, demonstrating a commitment to excellence and teamwork in a dynamic hospitality environment.
Friendly hospitality professional guiding safety of guests and baggage. Highly motivated with background in providing excellent service.
Dedicated Bellman with a solid work history. Highly effective at providing excellent service and enjoys working with all sorts of personality types. Looking to join a terrific hospitality establishment.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Bell Attendant
Banyantree Al Ula
Al `Ula, 07
01.2022 - Current
- Contributed to hotel safety standards by reporting any suspicious activity or security concerns to management immediately.
- Demonstrated strong knowledge of local area attractions and landmarks while guiding guests on various activities during their visit.
- Showcased adaptability within fast-paced environment with constant prioritization of tasks according customer needs and urgency levels.
- Provided exceptional customer service, addressing guest inquiries, concerns, and requests professionally.
- Collaborated with front desk staff to ensure seamless communication regarding guest needs and preferences.
- Ensured accurate billing procedures by meticulously tagging all stored items per established guidelines.
- Upheld a professional demeanor even in high-stress situations, ensuring that guests always felt valued and well-cared for during their stay.
Education
Associate of Arts - Human Resources Development
Kenyatta University
Nairobi, Kenya 04.2016 - 05.2017
Skills
Proper luggage handling
Ability to Follow Directions
Room service coordination
Reliability and punctuality
Knowledge of local area
Stress Tolerance
Professional Appearance
Emergency response readiness
Heavy Lifting
Luggage transport
Personal grooming
Teamwork and Collaboration
Time Management
Effective Communication
Transportation Coordination
Timeline
Bell Attendant
Banyantree Al Ula
01.2022 - Current
Associate of Arts - Human Resources Development
Kenyatta University
04.2016 - 05.2017
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