Simranjeet Kaur
Port Adelaide
Summary
Adept at process implementation and fostering client relations, I significantly enhanced operational efficiency and customer satisfaction at SkyCity. My expertise in Microsoft Excel and proactive communication led to streamlined operations and a positive impact on project outcomes, demonstrating a strong blend of technical and interpersonal skills.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
11
11
years of professional experience
Work History
Operations Coordinator
SkyCity
09.2024 - Current
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between departments.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Customer Service Officer
Service SA
03.2024 - 09.2024
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Assisted call-in customers with questions and orders.
Facility Administrator and Customer Service Office
Hume City Council
03.2020 - 02.2024
- Mentored junior team members in best practices for facility administration, developing future leaders in the field.
- Improved customer satisfaction by addressing concerns promptly and professionally.
- Managed personnel matters, including hiring, onboarding, evaluations, and promotions.
- Maintained a safe working environment through regular safety inspections and adherence to compliance standards.
- Prepared reports and schedules with accuracy.
- Maintained facility grounds, equipment, and safety compliance.
- Assisted with meetings and conference room reservations.
- Ordered, maintained and distributed supplies and inventory.
- Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
Dispatch Officer
Melbourne City Council
04.2017 - 03.2020
- Assisted with the recruitment process for new dispatch staff members, conducting interviews and providing recommendations to management.
- Implemented quality control measures to ensure the accuracy of information shared between dispatchers and field officers.
- Improved dispatch efficiency by implementing advanced scheduling techniques and optimizing resource allocation.
- Managed a high volume of incoming calls from both emergency responders and the public, prioritizing requests based on urgency and available resources.
- Reduced response times for emergency calls by streamlining communication channels between officers and dispatchers.
- Participated in regular interdepartmental meetings to discuss ongoing issues and develop solutions for improving dispatch operations.
Administrative Officer
Yarra City Council
02.2014 - 04.2017
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Contributed to successful projects by providing essential administrative support and resource management.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
Education
Accounting - Accounting
Carrick
Carrick05-2012
Skills
- Scheduling management
- Customer invoicing
- Process implementation
- Supply ordering
- Scheduling and calendar management
- Records management
- Documentation and control
- Office management
- Computer skills
- Data entry
- Microsoft Excel
- Customer and client relations
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Operations Coordinator
SkyCity
09.2024 - Current
Customer Service Officer
Service SA
03.2024 - 09.2024
Facility Administrator and Customer Service Office
Hume City Council
03.2020 - 02.2024
Dispatch Officer
Melbourne City Council
04.2017 - 03.2020
Administrative Officer
Yarra City Council
02.2014 - 04.2017
Accounting - Accounting
Carrick
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