SIRENGUL SARDAROVA

Opening/closing Checklists, maintaining service trainings on Standards, timing, efficiency.

Bar & Floor Orders to maintain stock level.

Conducting Daily briefings, allocations, reservations accordingly.

Payroll updating, applying sickleaves, annual leaves.

Receiving online pre-payment for specific inquiries or private bookings.

Ensuring a smooth operation for all our guests.

Personalised service for top VIP Guests, CEO and Celebrities.

Ensure awareness and deliver the highest levels of service and guest satisfaction.

Checking the lounge opening/closing to ensure cleanliness and setup are done properly.

Engaging proactively with guest through warm, personalized interactions, anticipating needs.

• Promoted special events at the restaurant resulting in increased bookings.
• Conducted inventory checks for smooth operation of the restaurant.
• Ensured accurate orders by effectively communicating with kitchen staff.
• Shadowing training for new joiners.

• Handle guests requests and table service from arrival to departure.
• Maintained knowledge of menu items, leading to accurate order taking.
• Delivered excellent customer service through friendly and polite interaction.
• Setting up the floor upon arrival from glassware to cutleries to refilling the side stations.

• Managed reservation system to avoid overbooking.
• Updated daily specials board accurately, keeping customers informed about available options.
• Maintained constant communication with culinary team about dietary restrictions or allergies noted by guests ensuring safe dining experiences.