To achieve my goal in life and to be a better one than before, and to adopt any knowledge that will help me to develop
my career so that I will be able to attain my goal.
Highly motivated professional with experience providing technical support to computer users. Skilled in troubleshooting
hardware and software issues and resolving problems quickly. Committed to providing excellent customer service and
ensuring client satisfaction.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
IT TECHNICIAN / Encoder
Bin Zomah International Trading & Development Comp
Jeddah, Mecca Region
09.2022 - Current
Completed investigations to check on reported errors, reproduce problems and trace faults.
Installed operating systems and applications, maintaining a high level of reliability.
Delivered first-line hands-on technical support, achieving swift issue resolution on-site.
Evaluated hardware, mouse and keyboards to determine performance.
Installed, maintained, and repaired hardware components, ensuring optimal functionality.
IT TECHNICIAN
Philippine International Development Inc
Zamboanga City, Philippines
01.2021 - 06.2022
Installed, maintained, and repaired hardware components, ensuring optimal functionality.
Installed operating systems and applications, maintaining a high level of reliability.
Oriented users to operate new software and computer equipment.
Evaluated hardware, mouses and keyboards to determine performance.
Maintained internet and intranet websites to maximize reliability and usability.
Improved system performance with regular maintenance and updates.
Carried out new hardware installations and updates, keeping systems functional and secure.
Arranged computers, routers and printer to achieve proper workstation.
ADMIN ASSISTANT / MATERIAL MONITORING
Benram Construction
Zamboanga city, Philippines
01.2019 - 01.2021
Performed bookkeeping tasks, including invoicing and expense tracking.
Encoder
Gathered information, created charts and produced reports for staff.
Updated company databases by inputting new employee contact information and employment details.
Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Examined, scanned and input documents in software system.
Contributed to team effort by accomplishing related results as needed.
Arranged filing systems for easy use and retrieval by personnel.
Education
BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY - Computer Literature
Southern City Colleges Central Campus
Zamboanga City, Philippines
06.2015 - 04.2019
Skills
Computer System Servicing
Network Maintenance
CCTV Monitoring and Management
Photoshop Layout Artistic Skills
Helpdesk Support
Computer Literate (word, excel, PowerPoint)
Component Replacements
Inventory Control Systems
Desktop support
Remote desktop support capability
Data backup and recovery
Languages
English
Intermediate
Filipino
Proficient (C2)
Arabic
Beginner
Certification
Computer System Servicing (NC-II) under the
Philippine TVET Competency Assessment and
Certification System.
Certificate of Completion (November 30, 2022)
CYBERSECURITY 101 (Webinar).
Certificate of Completion (November 30, 2022)
DIGITAL EDUCATION SERIES: VIDEO EDITING AND
ANIMATION (webinar).
2D Animation (NC-III) under the Philippine TVET
Competency Assessment and Certification System.
Certificate of Completion (November 27, 2018) on 400-
hour internship at Division A, Department of Budget
and Management, Regional Office IX, Zamboanga City.
Certificate of Participation (May 20, 2022) on
Foundations of Computer Emergency Response Team
(Cert) Operations (Webinar from DICT).
Certificate of Completion (November 30, 2022)
DIGITAL EDUCATION SERIES: INTRO TO ADOBE
PHOTOSHOP (Webinar).
Certificate of Completion (December 1, 2022) DIGITAL
EDUCATION SERIES: COMPUTER SYSTEMS
SERVICING (webinar).
Certificate of Completion (Decemeber 5, 2022)
DIGITAL EDUCATION SERIES: COMPUTER
HARDWARE SERVICING (webinar).
Certificate of Completion (January 2, 2022)
(CYBERSECURITY ESSENTIALS: SECURITY
PRACTICES IN THE NEW NORMAL (WORKING FROM
HOME SECURELY) (Webinar).
Character Reference
Minah P. Quinal, MIT - Dean- Department of Computing Studies, Southern City Colleges Pilar Street, Zamboanga City. 0915-245-9286
Aradzna M. Kamman MIT - Instructor- Department of Computing Studies, Southern City Colleges Pilar Street, Zamboanga City. 09066654856
Engr. John Ray Quiñal, C.E - Site Engineer of Benram Construction San Jose Road Baliwasan Zamboanga city. +63935-968-9404
Engr. Reginald P. Bacharo, C.E., M.E1, T.S.O. - Material Engineer of Benram Construction San Jose Road Baliwasan Zamboanga city. 0915-508-1155
Ms. Jheylyn Luna - Human Resources Benram Construction San Jose Road Baliwasan Zamboanga City. - 0917-114-2676
Ms. Ma. Chriselda A. Rico - Human Resources Philippine International Development Inc - 0916-176-3220
Mr. Wael Ali Hamdi Ahmed - Customer Accountant of Benzomah Group - 0547173895
Mr. Mohammed Fawzy Ali Soilima, MSA, PHD AI. - Central Accounting Auditor & Admin of all System of Binzomah Group. - 0547270809
Timeline
IT TECHNICIAN / Encoder
Bin Zomah International Trading & Development Comp
09.2022 - Current
IT TECHNICIAN
Philippine International Development Inc
01.2021 - 06.2022
ADMIN ASSISTANT / MATERIAL MONITORING
Benram Construction
01.2019 - 01.2021
BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY - Computer Literature
Business Development Supervisor at Bin Yousef International Development CompanyBusiness Development Supervisor at Bin Yousef International Development Company