S.K.FIAZ BASHA
AL JAZIRAH VEHICLE AGENCIES
BELLARY,INDIA
27
years of professional experience
3
years of post-secondary education
3
Languages
Experienced Parts Advisor with knack for building strong customer relationships and ensuring smooth inventory management. Excel at identifying customer needs, providing accurate part recommendations, and enhancing sales performance through exceptional service. Proven track record in streamlining parts operations and improving overall efficiency.
Work history
Parts Advisor
12 Years- Assisted customers with parts inquiries across various channels, ensuring prompt and accurate responses.
- Identified the necessary part(s) required on the basis of the customer's description of issues.
- Inspect damaged parts brought in by customers to determine the proper replacement.
- Examining returned parts for defects and conferring with customers about exchanging the part or processing a refund.
- Filled orders for service technicians, contributing to efficient operations in the Service Department.
- Placed inventory orders to ensure timely fulfilment, maintaining optimal stock levels.
- Maintained proper inventory levels.
- Consult catalogs for stock numbers and prices and bring parts from the stockroom.
- Suggesting part(s) that are interchangeable, placing special orders for a part, or referring the customers at another business location, if a customer needs a part that is not stocked.
- Unpacking and marking incoming parts and storing them in the stockroom according to a prearranged system.
- Received inventory shipments and verified contents and filled telephone orders.
- Keeping catalogs and price lists up-to-date.
- Recording sales and taking inventory.
- Projected a positive attitude for the benefit of our customers and fellow employees.
- Read, understand, and adhere to all rules, regulations and procedures as per company policies
- Ensure that all work performed is thorough, accurate, and completed in a timely fashion
- Work effectively without supervision
STORES INCHARGE
4 Years 8 Months- Oversaw sales operations for Hyundai vehicles, ensuring effective customer engagement and satisfaction.
- Successfully delivered on tasks within tight deadlines.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
STORES INCHARGE
1 Year 1 Month- Executed daily operational tasks with precision in a fast-paced environment.
- Successfully delivered on tasks within tight deadlines.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Partnered with General Motors as an authorised dealer.
Store In charge
7 Years 11 Months- Engaged with customers and facilitated vehicle sales at Bellary Maruti, enhancing customer satisfaction and contributing to sales targets.
- Prepared vehicle estimates to support sales and customer decision-making.
- Managed system processes including job-cards, pre-invoicing, billing, and gate pass generation.
Apprentice Training
1 Year- Completed project in 2000, ensuring timely delivery and adherence to initial objectives.
- Oversaw apprentice training programmes to ensure skill transfer within the workshop.
- Participated actively in on-the-job training sessions to enhance skills and knowledge base.
- Conducted regular training sessions for new sales team members, enhancing their product knowledge.
Skills
Problem solving Hard Worker and peaceful nature.
Electronic cataloguing
Automotive parts knowledge
Customer Service
Order processing
Parts return processes
Correct part identification
Stock control systems
Parts order picking
Part identification
Warehouse operations
Time efficiency
Education
High School Diploma - Mechanic Motor Vehicle
Associate of Arts - Pre-University Course
Languages
English
Fluent
Hindi
Native
Telugu
Native
Declaration
I here by declare that the information mentioned above is true to the best of my knowledge. Place : Bellary Date
Affiliations
- Travelling Watching Movies
Timeline
Parts Advisor
AL JAZIRAH VEHICLE AGENCIES
2014.08 - CurrentRead More
STORES INCHARGE
HOTHUR HYUNDAI
2009.07 - 2014.03Read More
STORES INCHARGE
BELLAD ENTERPRISES PVT LTD
2008.05 - 2009.06Read More
Store In charge
KPF PVT LTD
2000.06 - 2008.05Read More
Apprentice Training
National Mineral Development Corporation
1999.04 - 2000.04Read More
Karnataka Goverment School
High School Diploma from Mechanic Motor Vehicle
1995.08 - 1997.07Read More
Karnataka Goverment Pre-University Collage
Associate of Arts from Pre-University Course
1994.04 - 1995.03Read More