Skye Morse
Munno Para West
Summary
Proven expert in customer acquisition and service, excelled at Corelogic by enhancing customer satisfaction and consistently surpassing sales targets. Demonstrates exceptional ability in understanding customer needs and managing time efficiently. Achieved notable success in building lasting relationships and training peers, showcasing both hard and soft skills without relying on numerical data.
Overview
4
4
years of professional experience
Work History
Customer Acquisition
Corelogic
03.2023 - Current
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming environment.
- Solved customer challenges by offering relevant Solutions and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Delivered comprehensive product demonstrations during sales calls or virtual meetings.
Customer Care Advisor
Corelogic
07.2021 - 03.2023
- Adapted communication style according to diverse clientele, providing personalized assistance that met individual preferences.
- Worked closely with other departments to resolve complex issues quickly and effectively.
- Utilized upselling techniques when appropriate to increase revenue while still meeting customer needs genuinely.
- Enhanced customer satisfaction by addressing and resolving concerns in a timely manner.
- Collaborated with team members to enhance overall customer experience and satisfaction levels.
- Handled escalated calls effectively, deescalating situations and providing satisfactory resolutions for customers.
- Exceeded performance metrics consistently, contributing to the team''s overall success.
Skills
- Customer acquisition support
- Understanding of customers' needs
- Customer acquisition management
- Customer service expertise
- Know your customer
- Customer requirements interpretation
- Time management
Timeline
Customer Acquisition
Corelogic
03.2023 - Current
Customer Care Advisor
Corelogic
07.2021 - 03.2023
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