Summary
Overview
Work History
Education
Timeline
Generic

Slimen Ouni

Supervisor Restaurant
Jeddah,Jeddah

Summary

Service-centric Restaurant Supervisor with 4 years of experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention and referrals. Focused on ensuring compliance with policies, procedures, regulations and quality standard

Overview

11
11
years of professional experience
2
2
years of post-secondary education
3
3
Languages

Work History

Restaurant Supervisor

novotel hotel
jeddah, saudi arabia
08.2017 - Current
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Maintained impressive [Number]% accuracy of financial transactions, overseeing error-free processing of cash, check and credit card transactions.
  • Coordinated efforts of assigned teams with focus on productivity, efficiency and achieving top customer experience.
  • Coordinated promotion of special menu items, motivating wait staff to increase sale of new specials and bundles.
  • Supervised efforts of teams within [Number] guest capacity restaurant, ensuring timely and quality servicing of guests.

Captain Waiter

movenpik hotel
tunis, tunisia
09.2015 - 08.2017
  • Trained and managed dining room staff with diverse service backgrounds.
  • Exhibited expert knowledge of alcoholic beverage service standards, laws and regulations.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Supervised server staff and simultaneously served personal section of tables.

Food Waiter

golden tulip mechetl
tunis, tunisia
11.2011 - 03.2013
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Inspected dishes and utensils for cleanliness.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Restaurant Waiter

golden tulip hotel
tunis, tunisia
06.2009 - 11.2011
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

High School Diploma -

Sectoriel Centre Technical For Hospitality
South Hammamet ,tunisia
09.2006 - 07.2008

Timeline

Restaurant Supervisor

novotel hotel
08.2017 - Current

Captain Waiter

movenpik hotel
09.2015 - 08.2017

Food Waiter

golden tulip mechetl
11.2011 - 03.2013

Restaurant Waiter

golden tulip hotel
06.2009 - 11.2011

High School Diploma -

Sectoriel Centre Technical For Hospitality
09.2006 - 07.2008

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Slimen OuniSupervisor Restaurant