Sobair M. Piti-ilan
Abqaiq,Eastern Province
Summary
10+ years of work experienced from the leading and multinational retail companies. SM supermalls in the Philippines, Carrefour Hypermarket and Lulu Hypermarket Saudi Arabia.
I have been awarded for the remarkable achievements of Breaking the Sales Record of my department during the year 2015 ad 2017 at Carrefour. Also the acceleration of my job title promotion at Lulu Hypermarket was a big achievement in my career. In less than 2 years i have been promoted from Assistant Store Manager to Store Manager.
Throughout my tenure in Lulu Aramco Operations, i have been consistently awarded a certificate of appreciations for the outstanding performance as store manager.
I have high caliber of trainings. I have multiple certifications to back my best and quality performance at work.
I believe in the power of knowledge, experience and motivations therefore, I'm passionate about building stimulating environments for the team where motivations and success is the norm.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Store Manager
Lulu Hypermarket
Khobar, Eastern Province
02.2018 - Current
- KPI assessment.
- Analyze the result daily, monthly and annually in order to pool on result.
- Manage Database result.
- Highlight promotions, new menu and new arrival implementations.
- Correctly calculated inventory and appropriate ordering.
- Monitored stock levels and wrote timely order supply requests to replenish merchandise.
- Determine staff schedule to ensure maximum productivity.
- Ensured optimal level of customer service was provided to all customers.
- Ensure a high standard of food safety.
- Maintained safe working and store environment.
- Actively participated in on going customer service programs to build sales and rapport in the community.
- Motivate, Train and boost the morale of the team members.
- Solicited customer feedback to understand customer needs and constantly improve product offerings.
- Set SMART goals for store team, developing staff abilities and increasing sales performance.
- Assisted in recruiting, hiring and onboarding store staff.
Section Manager
Carrefour
Medina, Medina Region
02.2013 - 11.2017
- Analysed daily, weekly and monthly sales figures to determine section profitability.
- Collaborated with HR department to recruit and hire new employees to meet section staffing needs.
- Monitored stock levels and made key decisions about stock control.
- Trained new employees in company policies and procedures.
- Set team KPIs to meet section and store sales targets.
- Planned and executed promotions and sales to increase sales.
- Oversaw ordering, receiving and merchandising of new stock.
- Supervised employees, providing coaching and mentorship to optimise productivity.
- Organised staff professional development training to improve service delivery.
- Performed regular performance appraisals, working with individuals to devise plans towards making necessary improvements.
Education
Bachelor of Education - Education
MICC (Mindanao Islamic Computer College)
06.2007 - 04.2011
Skills
- Store management
- Customer service management
- Time management
- Inventory control
- Business development
- Training
- Administrative skills
- Loss prevention
- Promotional activity analysis
- Excellent food safety management
Languages
English
Fluent
Arabic
Intermediate
Tagalog
Native
Accomplishments
Achieved and broke the sales history of my department for the year 2015 and 2017.
Achieved the annual sales target for the year 2019 to 2022.
Open and manage addition 3 mini markets in Aramco operations.
Certification
- Completed Food Safety Training up to Level 4 - Certification issued by Highfield UK on June 23, 2022.
- Established PIC (Person in Charge) - Certification issued by Highfield UK on April 10, 2023.
- Completed Training of Effective Auditing - Certification issued by Highfield UK on February 15, 2023.
- Completed Training of ISO 2200 - 2018
- Training of First Aid
- Training of Safety Behavior
Timeline
Store Manager
Lulu Hypermarket
02.2018 - Current
Section Manager
Carrefour
02.2013 - 11.2017
Bachelor of Education - Education
MICC (Mindanao Islamic Computer College)
06.2007 - 04.2011
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