Solome Nanyonga
Call Center Agent
Riyadh
Summary
Friendly Call Agent handles fast-paced call center settings. Offering excellence personal skills and computer proficiency abilities. Knowledgeable Call Center Representative with experience assisting Terhab customers. Accomplished in recording accurate information while exceeding customers' expectations in high-volume call center. Gifted in keeping sensitive and confidential information private. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Polite and professional call center agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Call Center Agent
Terhab Company
Riyadh
02.2022 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Answering in bound calls.
- Handling customer complains and take appropriate action to resolve them.
- Following up on customer calls.
- Making outbound calls.
Stock Controller/Sales Representative
Teba Paint Centre
Kampala
02.2020 - 09.2021
- Gained strong leadership skills by managing projects from start to finish.
- Carry out survey and sensitize the public about the company work.
- Recording and reporting on prices
- Purchasing of stock.
- Review and update loan files.
- Compute payment schedules.
- Submit applications to credit analysts for verification and recommendation.
- Handle customer complaints and take appropriate action to resolve them.
- Ensure realization of disbursed funds and stocktaking.
Secretary
Kauthar Sserwadda Retailers
Kampala
01.2015 - 12.2019
- Giving a great presentation at work.
- Identified a problem and solved it.
- Come up with a new idea that improved things.
Education
Bachelor of Science - Demography And Population Studies
02.2015 - Current
Skills
Answering questions
undefinedListening to Music
Literally… There's no rhyme or reason. If I like the song, it goes in.
Timeline
Call Center Agent - Terhab Company
02.2022 - Current
Stock Controller/Sales Representative - Teba Paint Centre
02.2020 - 09.2021
Makerere University Kampala - Bachelor of Science, Demography And Population Studies
02.2015 - Current
Secretary - Kauthar Sserwadda Retailers
01.2015 - 12.2019
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