SIEBEL
Sondos Al Almai
Supply Chain & Logistics Coordinator | Customer Excellence | Certified Banker & Marketing Graduate
Jeddah
Summary
Supply Chain & Logistics Professional with 3 years of experience in customer service operations at Johnson & Johnson, specializing in order management, process improvement, and customer excellence. Certified Banker with a marketing background, bringing strong analytical, communication, and cross-functional collaboration skills. Currently pursuing APICS CSCP certification to enhance supply chain strategy and operational expertise. Proven ability to streamline processes, improve efficiency, and deliver exceptional client experience in fast-paced environments.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
10
10
Certificates
3
3
Languages
Work History
Customer Service Representative
Johnson And Johnson Medical
jeddah
2023.11 - Current
- Processes orders by inputting to system, providing confirmation to
- customers regarding order receipt and availability.
- Investigates and resolves customer complaints regarding billing, shipping delays and products.
- Responds to customer inquiries regarding orders, changes, cancellations, delivery dates, application of products, and pricing.
- Generates non-routine correspondence to secure additional customer information or resolve customer disputes.
- Serves as liaison with sales, marketing, logistics, supply chain and regulatory personnel to handle customer inquiries and complaints.
- Analyzes and reports on results.
- Places orders for replacement parts and /or for correcting errors such as shipment of wrong item or shortages.
- Representing entire Supply Chain in front of the customer.
- Log all interactions in Salesforce CRM with a Right First-Time mindset.
- Manage telephone enquiries through to a satisfactory resolution
Sales And Customer Service Representative
Riyad Bank
Jeddah
2020.11 - 2023.10
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Sales/Marketing Coordinator
Crown Plaza
Jeddah
2019.11 - 2020.03
- Boosted brand awareness with target customer demographics with social, print and email campaigns.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook and Instagram.
Summer Intern
PG Integrated
Jeddah
2019.05 - 2019.07
- Assisted in creating written, video and image content for marketing channels.
- Contributed into email campaigns and social media content.
Education
Bachelor of Science - Marketing
Effat University
Jeddah, Saudi Arabia 2015.03 - 2020.03
Skills
High-quality customer service
Working experience with SIIBEL System
Banker Sales Expert
MS Office
Problem Solving
Software
Oracle
Certification
Sales Essentials Certificate
Timeline
APICS CSCP (Certified Supply Chain Professional) – In Progress
2026-04
Customer Service Representative
Johnson And Johnson Medical
2023.11 - Current
Sales Essentials Certificate
2022-06
Credit Adviser Professional
2021-10
Sales And Customer Service Representative
Riyad Bank
2020.11 - 2023.10
Methods of Detecting Frogery in Documents
2020-11
Electronic Cards and Alternative Channels
2020-11
Problem Solving Techniques
2020-11
Fundamentals of Digital Marketing from Google
2020-06
Sales/Marketing Coordinator
Crown Plaza
2019.11 - 2020.03
Summer Intern
PG Integrated
2019.05 - 2019.07
Al Marai Boot Camp
2018-04
Nahdi Workshop Certificate
2017-06
Unilever Quest Challenge
2017-05
Bachelor of Science - Marketing
Effat University
2015.03 - 2020.03