Sonia Ojeda Chadili

Awarded best Italian Restaurant in Saudi Arabia - 2023

• Implementation of standards, procedures and reports.
• Managed guest complaints effectively, resolving issues promptly and professionally to ensure positive experiences for all clients.
• Organizing the floor plan and the grid efficiently to integrate the maximum number of covers without neglecting the quality of the service.
• Provided help and support to colleagues during challenging situations by offering assistance, guidance, and encouragement if needed.
• Coordinated large bookings efficiently, working closely with other departments to met the guests expectations.

Japanese restaurant based since 37 years in Riyadh

• Creation of Standards, Procedures, Report
• Development of the team in both departments
• Increasing of incoming calls taken by 80%, effective on the optimisation of numbers of bookings
• Running a restaurant with 600 covers daily.

Modern Greek restaurant, new opening in Riyadh

• Implementation of Seven rooms, Allegro system
• Connexions with the concierges of the high-end hotels of Riyadh
• Organisation of events and grand opening
• Staff hiring, onboarding, training and development plan
• Increasing of the restaurant revenue by optimising the covers capacity per shifts - Creation of menus
• Creation and maintain of Reports, Standard and Procedures.

Modern Peruvian restaurant, pisco bar and lounge bring the spirit of Latin America to the heart of London

• Welcoming the guests as first contact and handle their requests
• Answer and screen incoming calls - Organize incoming and outgoing mail
• Seating management of the guests with SevenRooms system or OpenTable with more than 300 guests
• Set up and maintain accurate data management systems (Reports, Counting, Lost Property).

Hotel chain allocated worldwide, part of the French Accor chain with 250 rooms.

Hotel chain allocated worldwide, part of the French Accor chain but only with suites.