Soufiane Rachid

Supervise the daily tasks of the in villa dining team, including order taking, tray setup, delivery, and guest follow up.

Ensure all food and beverage orders are delivered accurately, promptly, and presented to brand and LQA standards.

Maintain communication with the kitchen, housekeeping, and front office teams to fulfill guest requests efficiently.

Handle VIP and VVIP guest preferences with attention to detail, ensuring guest satisfactions and loyalty.

Train, coach, and support new team members.

Achieved 91% LQA score in villa dining 2024.

Wprked as a waiter in bustling breakfast operations in Makkah, catering to over 3,000 guests daily across two buffet stations during peak religious seasons. Delivered professional and efficient service in a fast-paced, high-pressure environment while maintaining Swissotel brand standards.

Executed seamless high-profile corporate events, weddings, conferences, and VIP functions.
Delivered elegant service in accordance with Sofitel's Art de recevoir standards.
Supported event operations to ensure optimal guest satisfaction and experience.