Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Academic Proficiency
References
Hobbies and Interests
Disclaimer
Timeline
Generic
SREESHA K.K

SREESHA K.K

Edappal

Summary

Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management. A determined leader with over 5 years of sound knowledge with Customer relation ship and Coordination. Offering dynamic collaboration and decision making skills.

Overview

7
7
years of professional experience

Work History

Relationship Manager

ICICI BANK LTD.
09.2023 - Current
  • Understand Customer needs and develop plans to address them
  • Identify key staff in client companies to cultivate profitable relationships
  • Resolve Customer Complaints quickly and effectively
  • Forward upselling and cross-selling opportunities to the sales team
  • New Customers Acquisition, Main business from new customers and also existing customers through calls and visits
  • Dealing onboarding and giving services to them, also doing operations.
  • Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
  • Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.

Telemarketing / Administration Officer

Nubra Glass, Plywood and Hardware
02.2019 - 08.2023
  • Handle Incoming Walk-in customers
  • Phone calls for sales follow-ups, appointments & messages
  • Arrange and conduct meetings with builders & contractors
  • Maintain Walk-in Reports & Other Sales Records
  • Coordinate with the HR Manager to help the Interview Process
  • Maintain Employee Records.
  • Developed strong working relationships with colleagues, contributing to a positive work environment.

Customer Relation Officer

N Rich Marketing
01.2018 - 01.2019
  • Handling complaint calls from customers
  • To achieve targets
  • Canvassing customers & make orders through calls.
  • Enhanced customer satisfaction by promptly addressing and resolving concerns.

Lecturer

P G Academy
01.2017 - 01.2018
  • Teach for Degree & PG Batches
  • Take the subject of Economics
  • Students counselling
  • Auditing library
  • Incharge of exam duties
  • Incharge of a team of arts festival.

Education

Master of Arts - Economics

Aryabhatta Collage-Affilated By Calicut University
Guruvayoor
03.2015

Skills

  • Self-motivated
  • Leadership
  • Active Listener
  • Honesty
  • Dedication
  • Team Player

Languages

English
Proficient
C2
Malayalam
Proficient
C2
Tamil
Proficient
C2

Personal Information

  • Father's Name: Kumaran K K
  • Date of Birth: 04/26/93
  • Nationality: Indian
  • Marital Status: Single

Academic Proficiency

  • M A, Economics, Arybhatta College Guruvayoor, Calicut University, 2015
  • B A, Economics, PG Academy Edappal, Calicut University, 2013
  • Plus Two, GHSS Kumaranellur, Board of Higher Secondary Examination, 2010
  • SSLC, GHSS Kumaranellur, Board of Public Examinations Kerala, 2008

References

Manohardas - Operation Head, 9605529773

Hobbies and Interests

  • Listening Music
  • Gardening / Cultivation
  • Singing

Disclaimer

I hereby declare that the above written particulars are true to the best of my knowledge and belief.

Timeline

Relationship Manager

ICICI BANK LTD.
09.2023 - Current

Telemarketing / Administration Officer

Nubra Glass, Plywood and Hardware
02.2019 - 08.2023

Customer Relation Officer

N Rich Marketing
01.2018 - 01.2019

Lecturer

P G Academy
01.2017 - 01.2018

Master of Arts - Economics

Aryabhatta Collage-Affilated By Calicut University

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SREESHA K.K