Srikanth Reddy Kasaram

• Understand customers financial situation and provide them with streamlined solutions.
• Work on any complex situations with leaders and managers to derive the best possible outcomes.
• Understand the operational risks and make sure I am compliant with all the procedures.
• Maintain KPI’s and work on any aspects that can help improve existing processes.
• Liaise with other business processes to help provide customers with solutions that best suit their situation.
Always understand and keep the customers interest ahead.

• The major role is to help sell products to customers based on their requirements and provide service with any issues they have by re-directing to respective teams
• Some other responsibilities include,
• Help sell Mobile and NBN products based on requirements
• Meet KPI’s and maintain the SLA’s
• Interact with other teams for any process improvements
• Part of the Certificate III in Business Management program offered.
• Inspected equipment to diagnose operational issues.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Evaluated systems according to predetermined checklist and noted issues.

• Help with the business requirements to maintain the quality of food, stakeholder management and ensure the staff provide great quality and service and some other responsibilities include,
• Organising roasters
• Maintaining healthy, hygienic, and safe workplace
• Inventory Management
• Customer Interaction and Complaint Management
• Training for new employees
• Assessing quality of food

• Started as customer service consultant progressing further to be a subject matter expert to help new employees understand the nature of business
• Further joined the Seller support team assisting the sellers with listing, quality and quantity of products listed on the website
• Assisting customers
• Performance Management
• Reporting issues to technical teams
• SME for new interns
• Seller support officer, to help address any issues of sellers
• Analysing reports to improve seller’s performance
• Worked in pilot projects to help with new initiatives in business.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Proven ability to develop and implement creative solutions to complex problems.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Gained strong leadership skills by managing projects from start to finish.
• Identified issues, analyzed information and provided solutions to problems.