S.SATHIYA SEELAN
Nuwaraeliya
Summary
A highly motivated and experienced customer service and sales advisor with ten years experience across a variety of customer support departments. Focused on providing a first-class customer experience and resolving any queries or issues that may arise. An excellent telephone manner and enthusiastic approach, combined with a genuine warmth and dedication to customer satisfaction Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Shift Supervisor
Starbucks
01.2021 - Current
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Front Desk Officer
Hotel Nelly Marine
11.2018 - 08.2020
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries in a timely manner.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Maintained accurate records of room reservations, ensuring smooth transitions for both guests and hotel staff.
- Assisted with event coordination, resulting in successful conferences, meetings, and special events at the hotel.
Sales Representative
Granting international private limited
11.2012 - 08.2018
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Education
Executive Master - Digital Marketing
Asia E University
Malaysia 07.2021
Diploma - Information Technology
E-soft Metro Campus
Hatton Srilanka 04.2012
Advance Level In Business Studies - Business
Highlands Central College
08.2011
Skills
- Enthusiastically engaged customers during busy periods to keep mood light and fun
- Supported highest standards of conduct and service to support company reputation
- Monitored office services mailbox for business support needs and requests
- Maintained front desk to provide positive first impression
- Maintained positive working relationship with fellow staff and management
- A highly motivated and experienced, and sales advisor with five years experience across a variety of customer support departments
- Focused on providing a first-class customer experience and resolving any queries or issues that may arise
- Improved overall customer purchasing experiences to promote steady
- Training and development
- Corrective action planning
- Financial controlling
- Staff scheduling
- Inventory control
- KPI management
- Cash Handling Expertise
- Schedule Management
- Inventory Control and Record Keeping
- Safety Awareness
- Problem Solving
- Document Management
- Continuous Improvement
- Task Prioritization
- Organizational Skills
- Decision Making
- Industry Knowledge
Languages
English
Personal Information
- Date of Birth: 07/05/92
- Nationality: Srilankan
Timeline
Shift Supervisor
Starbucks
01.2021 - Current
Front Desk Officer
Hotel Nelly Marine
11.2018 - 08.2020
Sales Representative
Granting international private limited
11.2012 - 08.2018
Executive Master - Digital Marketing
Asia E University
Diploma - Information Technology
E-soft Metro Campus
Advance Level In Business Studies - Business
Highlands Central College
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