Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Stacey Britto

BRITTSVILLE, Kotagiri, The Niligiris, Tamil Nadu

Summary

Professional with strong background in member services, expertly navigating client relations and support.


Skilled in team collaboration, communication, and problem-solving, ensuring seamless service and satisfaction.


Energetic and detail-focused, delivering thorough understanding of quality assurance principles and practices coupled with strong analytical skills.

Known for adaptability, reliability, and results-driven mindset, consistently meeting and exceeding expectations.


Overview

9
9
years of professional experience

Work History

Music Teacher

CONCEPT.
05.2024 - Current
  • A music teacher with passion for teaching you to be the best
  • Turn your talent …EXCELLENT
  • Certified ABSRM Grade 1 – 5 in Theory and Practical
  • Evaluated student performance and provided feedback and assistance to improve musical skills
  • Trained, rehearse and led students n school and community musical programs / recital
  • Aided and guided in students’ examinations
  • Analysed class progress and adjusted strategies to maintain growth and learning
  • Set personalized targets for pupils, communicating progress through parent corresponding
  • Monitored student progress regularly and addressed knowledge gaps
  • Tailored class delivery to cater to complex behaviors and varying learning styles
  • Mentored struggling students by creating individualized solutions suited to specific needs
  • Instructed students in reading sheet music to better understand music theory
  • Taught appreciations of art by instructing on concepts and including in hands-on activities
  • Coached students in voice, tempo and rhythm skills among other music courses

Music Teacher

Byjus Think And Learn
12.2021 - 04.2024
  • Mentored students in various ensembles, boosting their confidence and performance skills.
  • Improved student musicianship by incorporating a variety of teaching methods and techniques.
  • Mentored students of different ages and backgrounds in music theory, composition and performance.
  • Evaluated student progress regularly through formal assessments, adjusting instruction as needed for continual improvement.
  • Adapted teaching methods to suit virtual learning environments, ensuring continuity of music education during remote learning periods.
  • Cultivated love for music in children of all ages with diverse, interactive lessons.

Member Services Specialist

Cerner Healthcare Solutions Pvt LTD
04.2018 - 02.2020
  • Center Manager for Healthe
  • Fluent on the programs and services provided by the Healthe at Cerner Center and able to speak with members about how they may engage
  • Manages and oversee digital marketing promotions of the center
  • Ensures that each member receives the proper Healthe at Cerner Center experience from professionalism, service and physical environment standpoints
  • Communicates clearly with Healthe at Cerner Center team regarding daily operations, processes, and member experiences
  • Facilitates fitness center member application processes
  • Ensures access to each component of the center
  • Evaluates processes and proposes process improvement opportunities to Healthe at Cerner
  • Performs administrative tasks, such as appointment process, taking calls, answering voicemail, providing organizational support and manages all front desk activities
  • Receives members and ensures smooth check-in process for Healthe at Cerner Center: clinic, fitness center and health coaching/education services
  • Manages patient prescriptions in secured location
  • Facilitates delivery of and payment for prescriptions between Manipal and the member
  • Awarded Ipex (Indian Performance Excellence) in Cerner - 2019

Human Resource & Admin

People Tree Hospitals
03.2017 - 03.2018
  • Handling recruitment process by developing and executing recruiting plans
  • Posting job requirements on the company's career page, social media, external job boards and internally within the company - Sourcing potential candidates from various sourcing channels
  • Talent hunting using social media networks (e.g Facebook and Twitter)
  • Understanding the requirements as regards the job profile and specifications listed by the organization
  • Preliminary screening of applications based on the JD
  • Shortlisting resumes based on several search factors such as skills, recently updated resume, location, experience, etc.
  • Conducting telephonic interview rounds
  • Evaluate candidate skills, understanding of different technologies, and key responsibility areas
  • Identifying future talent needs and proactively recruiting and sourcing
  • Ensuring delivery of profiles with quality candidates within the set TAT
  • Maintaining database
  • Arranging interviews for shortlisted candidates
  • Executing recruitment plans efficiently
  • Personnel Management
  • Benefits, Counseling
  • Training & Performance Handling
  • Administration
  • Staff Morale & Retention

Hospital Operations / Quality Assurance Executive

Vikram Hospital, Karnataka - Super Specialty Hospital
09.2015 - 03.2017
  • Clinical auditing of inpatient and outpatient records
  • Manage doctor`s on boarding
  • Quality internal auditor
  • Coordinating and organizing quality audit report meetings
  • Monitoring and analyzing the current system of clinical documentation of practices

Education

MBA - Hospital Management

Kovai Medical Center And Hospital
Coimbatore, India
01.2015

Bachelor of Science in Nursing - Nursing

Fr.Mathews College of Nursing
Bangalore
06-2012

Skills

  • Music theory

  • Strong empathy

  • Quality management system

  • Client relationship building

  • Customer service expertise

  • Internal audits

  • Sight reading

  • MS office

  • Customer retention

Accomplishments

  • Awarded - IPEX (Indian Performance Excellence) in Cerner-2019

Timeline

Music Teacher

CONCEPT.
05.2024 - Current

Music Teacher

Byjus Think And Learn
12.2021 - 04.2024

Member Services Specialist

Cerner Healthcare Solutions Pvt LTD
04.2018 - 02.2020

Human Resource & Admin

People Tree Hospitals
03.2017 - 03.2018

Hospital Operations / Quality Assurance Executive

Vikram Hospital, Karnataka - Super Specialty Hospital
09.2015 - 03.2017

MBA - Hospital Management

Kovai Medical Center And Hospital

Bachelor of Science in Nursing - Nursing

Fr.Mathews College of Nursing

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Stacey Britto