Stella Weaver
Blackwood
Summary
Dynamic professional with extensive experience in customer relations and office management, notably at Cindys Hairdressing Salon. Proven ability to enhance operational efficiency and resolve client issues effectively. Skilled in data entry and organization, with a strong commitment to maintaining confidentiality and delivering exceptional service. Adaptable team player with excellent communication skills. Running a Bed and Breakfast for myself and Anlaby Station, sorting out customer's, getting stock and Cleaning to a high standard. as well as working in the restaurant and the Anlaby Shop.
Overview
4
4
years of professional experience
Work History
Receptionist
Cindys Hairdressing Salon
03.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
Manage Bed and Breakfast
Self Employed Services
03.2021 - 10.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Anlaby Station
Andrew Morfit
03.2022 - 06.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
High School Diploma -
Redhill School
Stourbridge UK05-1987
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- File management
- Administrative support
- Document management
- Calendar management
- Office management
- Bookkeeping
- Information protection
Timeline
Receptionist
Cindys Hairdressing Salon
03.2024 - Current
Anlaby Station
Andrew Morfit
03.2022 - 06.2023
Manage Bed and Breakfast
Self Employed Services
03.2021 - 10.2023
High School Diploma -
Redhill School
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