Summary
Overview
Work history
Education
Skills
Languages
Timeline
Hi, I’m

Stephanie Hajj Youssef

Beirut,Lebanon
Stephanie Hajj Youssef

Summary

With over 8 years of dedicated experience as a Guest Relations, I excel in elevating guest experiences to unprecedented levels of satisfaction. My blend of professionalism, warmth, and adept communication consistently surpasses expectations, leaving a lasting impression on each guest. I bring a proven track record of exceeding standards and fostering enduring relationships, ready to contribute to your team's success.

Overview

8
years of professional experience

Work history

Grey Limited Company
Riyadh, Saudi Arabia

Guest Relations Manager/ Reservations/ Sales
05.2023 - Current

Job overview

  • Organized corporate events from start to finish, including prestigious luxury brand events and beyond.
  • Established a reservation team overseeing operations across three distinct restaurants, providing comprehensive training to reservation agents lacking prior experience.
  • Transitioned our reservation system to SevenRooms, building it from the ground up, integrating with various online booking platforms, and providing training to all front-of-house staff on the new system.
  • Created seasonal events and campaigns to inspire guests and elevate experiences.
  • Cleansed the existing guest database and devised a new strategy for more efficient and improved data collection methods.
  • Reached out to corporate entities including banks, private enterprises, and government sectors, to establish collaborative agreements offering tailored discounts, aiming to leverage mutual benefits through marketing opportunities and attracting new clientele.
  • Increased repeat business through tracking Data base.
  • Surveyed guests and encouraged honest feedback to monitor service performance.
  • Engaged in direct discussions with all department heads to ensure effective communication across all levels of the organization.

ADDMIND- White - Bazaar
Dubai, UAE

Door Manager / Reservations
07.2021 - 05.2022

Job overview

  • Implemented real-time table upselling strategies to ensure increased revenue, considering various factors.
  • Utilized body language tactics to discern guests, potential high spenders, VIPs, and anticipate potential conflicts.
  • Handled ID checks using company system, managing customer access or denial in line with company policy.
  • Created and maintained secure, safe and welcoming environment for guests.
  • Used approved techniques to defuse conflict and remove unruly guests.
  • Recalled faces, including those of blacklisted guests, for subsequent denial of entry, while overseeing the entire security team.

ADDMIND
Beirut, Lebanon

Guest Relations
11.2020 - 06.2021

Job overview

  • Worked in different outlets across ADDMIND, concurrently.
  • Managed guest relations team to verify compliance with standards and operating procedures.
  • Cultivated positive guest relations by managing reservation information and orchestrating speedy seating's.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Increased customer loyalty by building and maintaining relationships with regular guests, memorizing individual dining needs and preferences to maximize dining experience.

Iris Doha / Ritz Carlton Hotel
Doha, Qatar

Guest relations manager
12.2018 - 03.2020

Job overview

  • Acknowledged guest issues and resolved their problems quickly and efficiently
  • Managed the reservation and front-of-house operations, overseeing both the hostess team and security department.
  • Developed and implemented tailored service plans to the needs of particular clients
  • Hired and trained new employees, including selecting seasonal workers to hire on permanently
  • Organized, planned and managed the work of staff to ensure all work is done according to company regulations and requirements
  • Responded to client complaints and found viable resolutions to improve client retention rates.

ADDMIND Office - Beirut
Beirut, Lebanon

Physiognomist
02.2018 - 01.2019

Job overview

  • Managing the flow of people to prevent overcrowding and maintain a safe environment, controlling access during peak hours, special events, or emergencies
  • Enforcing rules and regulations regarding dress code, behaviour, and alcohol consumption. This may include denying entry to individuals who are intoxicated, aggressive, or not compliant.
  • Informed guests about current promotions and sales, encouraging them to take advantage
  • Ensured complete guest satisfaction by consistently delivering a high quality service and results.

Cigar Boutique
Beirut, Lebanon

Reservations Supervisor
04.2016 - 01.2017

Job overview

  • Arranged meetings with top clients
  • Evaluated the performance of entry-level employees
  • Forged relationships with potential clients
  • Implemented strategies to increase office productivity
  • Offered struggling employees advice for improvement.

Education

University Antonin - UA
Baabda, Lebanon

Bachelor Degree of Radio and Television

Al Kafaat - University
Matn, Lebanon

Publicity Certificate

Skills


  • Dependable
  • Detail oriented
  • Documentation and reporting
  • Excellent communication abilities
  • Issue resolution
  • Multi-tasking and negotiation
  • Exceptional time management skills
  • Team leadership and management
  • Sales abilities
  • Dedicated work ethic

Languages

Arabic - Native
Native
French - conversational
Advanced
English - Fluent
Fluent

Timeline

Guest Relations Manager/ Reservations/ Sales

Grey Limited Company
05.2023 - Current

Door Manager / Reservations

ADDMIND- White - Bazaar
07.2021 - 05.2022

Guest Relations

ADDMIND
11.2020 - 06.2021

Guest relations manager

Iris Doha / Ritz Carlton Hotel
12.2018 - 03.2020

Physiognomist

ADDMIND Office - Beirut
02.2018 - 01.2019

Reservations Supervisor

Cigar Boutique
04.2016 - 01.2017

University Antonin - UA

Bachelor Degree of Radio and Television

Al Kafaat - University

Publicity Certificate

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